Flavors Cafe Manager- WSA Cafe

Job Highlights

Using AI ⚡ to summarize the original job post

Responsibilities

• Recruit, train, and supervise baristas to ensure exceptional customer service and adherence to quality standards.
• Create staff schedules, assign tasks, and oversee daily operations to ensure smooth workflow.
• Foster a positive work environment, provide guidance, and resolve employee conflicts or performance issues.
• Ensure a welcoming and comfortable environment for customers.
• Handle customer inquiries, feedback, and complaints in a professional and timely manner.
• Implement strategies to enhance customer satisfaction and loyalty.
• Manage inventory levels, order supplies, and monitor stock to ensure availability of ingredients, beverages, and other items.
• Collaborate with vendors and suppliers to maintain favorable relationships and negotiate terms.
• Ensure compliance with health and safety regulations, cleanliness standards, and food handling guidelines.
• Develop and update menu offerings based on customer preferences and seasonal availability.
• Price items appropriately to ensure profitability while remaining competitive in the market.
• Monitor and analyze sales trends to identify popular items and opportunities for menu optimization.
• Create and manage budgets, track expenses, and implement cost-saving measures.
• Generate financial reports, analyze key performance indicators, and make informed decisions to achieve financial goals.
• Contribute to marketing efforts by collaborating on promotions, events, and social media engagement.
• Implement strategies to attract new customers and retain existing ones.
• Provide ongoing training to staff on coffee preparation, customer service, and operational procedures.
• Stay updated on industry trends and share knowledge with the team to ensure high-quality offerings.

Qualifications

Required

• Proven experience as a cafe/barista manager or in a similar supervisory role.
• Excellent leadership and interpersonal skills with the ability to motivate and manage a diverse team.
• Strong customer service orientation and the ability to create a positive customer experience.
• Proficiency in coffee preparation techniques, beverage presentation, and menu development.
• Solid understanding of inventory management, ordering, and cost control.
• Knowledge of health and safety regulations and willingness to ensure compliance.
• Financial acumen with the ability to manage budgets and analyze financial reports.
• Effective communication skills for handling customer inquiries and staff interactions.
• Flexibility to work varying shifts, including weekends and holidays.
• High school diploma or equivalent; additional education in hospitality or business management is a plus.