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Technical Sales & Service Representative

Cogent Analytics • Philadelphia, PA 19019 • Posted 3 days ago

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In-person • Full-time • Mid Level

Job Highlights

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The Technical Sales & Service Representative at Cogent Analytics is responsible for providing support and performing work related to customer needs through best practices in the field. This role involves maintaining the highest integrity, delivering high-quality sales and workmanship, and building strong relationships with customers. The position requires extensive travel, including on-site sales and gear inspections, and involves creating, submitting, and following up on quotes and RFQs. The role is based in the Southeast, Northeast, and South Central markets and requires a high school diploma or trade school/college degree, with a minimum of 2 years of experience in the paper industry.

Responsibilities

Provide support and perform work related to customer needs through best practices in the field.
Maintain the highest integrity in representing the company.
Deliver high quality of sale and workmanship.
Build and maintain strong relationships with customers.
Maintain consistent contact with existing customers and make cold calls to prospective customers.
Make in-person visits to prospects and existing customers, generating leads and quotes all the way to sale.
Create, submit and follow up on Quotes and RFQ's.
Document and track progress for new and existing business opportunities.
Maintain accurate records of all interactions with new and existing customers.
Provide regular updates on progress, challenges, and opportunities.
Manage on-site projects in expected time schedule with little supervision.
Diagnose errors or technical problems and determine proper and cost-effective solutions.
Follow all requirements for time-keeping and billing purposes.
Operate the vehicle in a safe manner.
Cooperate with technical team and share all information to the company.
Comprehend customer requirements and make appropriate recommendations.
Maintain a professional appearance at all times.

Qualifications

Required

High School diploma/trade school or College degree.
2 years of service experience in the paper industry.
Ability to follow directions with minimal supervision.
Ability to work individually and as a part of a team.
Good sense of smell, hearing, and vision as safety issues in the Shop.
Ability to lift up to 60 pounds.
Valid driver license in good standings.

Full Job Description

Our client provides application engineering, technical services, and manufacturing to supply the components you need for your machinery. Their experience and knowledge about your equipment allows us to design parts that truly work... for you! They have over 80 years of combined experience in the paper industry helping customers identify and solve their drive train problems. See below to learn more about our philosophy.

The Technical Sales & Service Representative will provide, support and perform work relating to customer needs through "best practices" in the field. To maintain the highest integrity in representing the company while working with little to no supervision. Deliver a high quality of sale and workmanship while representing the company at all times in the highest standards of professionalism.

Looking for individuals to reside and operate in Southeast, and Northeast South Central markets only!

JOB REQUIREMENTS

Outstanding organizational skills with high attention to detail
Participate in on-site sales and gear inspections, allowing you to become familiar with our product and your territory
Develop technical knowledge to effectively communicate products and gear inspection services to customers in your territory
Build and maintain strong relationships with your customers, understanding their needs and communicating solutions
Maintain consistent contact with existing customers and make cold calls to prospective customers in your territory
Responsible for making in-person visits to prospects and existing customers, generating leads and quotes all the way to sale
Create, submit and follow up on Quotes and RFQ's
Document and track progress for new and existing business opportunities; rate high, medium, and low potential
Maintain accurate records of all interactions with new and existing customers and update the information in the Database
Provide regular updates on progress, challenges, and opportunities to the PTS
Technological capabilities and understanding to communicate in today's business environment
50% Travel.
Maintain monthly itinerary: wall calendar, outlook calendar
Submit daily briefs and weekly reports (defined at hire)
Ability to read blueprints and drawings
Ability to descend/ascend on ladders or any other needs to elevate/descend in a safe manner
Provide services and customer support during field visits
Tie workflow to schedule
Manage on-site projects in expected time schedule with little supervision
Diagnose errors or technical problems and determine proper and cost-effective solutions
Follow all requirements for time-keeping and billing purposes
Must hold a valid driver license in good standings
Operate the vehicle in a safe manner
Cooperate with technical team and share all information to the company
Comprehend customer requirements make appropriate recommendations
Maintain a professional appearance at all times
Other duties as assigned
This individual must be a team player and flexible to his(her) job assignments
Work required hours
This individual will follow all Company Policies and Standard Operating Procedures

QUALIFICATIONS

High School diploma/trade school or College degree (experience also will do in lieu of degree)
Must have 2 years of service EXPERIENCE IN PAPER INDUSTRY
Ability to follow directions with minimal supervision
Must be able to work individually and as a part of a team
Must have good sense of smell, hearing, and including good vision as these are of vital importance as safety issues in the Shop; normal working conditions in main office
Must be able to lift up to 60 pounds

Core Values and Beliefs

The decisions at Power Train Services, Inc. are made with the success of the business in mind. We know that quality relationships with our employees, customers, vendors, and community are the key components to our long term survival.

Mission Statement

We will produce quality products at a fair price and on time. We will also provide outstanding customer service.

Integrity

Our words and actions will be honest and ethical.

Respect

We treat all people with courtesy and respect, valuing their contributions.

Responsibility

We take responsibility for our actions and honor our obligations while meeting individual, organizational, and community needs.

Customer Service

We are committed to understanding our customers which allows us to meet or exceed their needs.

Innovation

We are constantly looking for ways to improve. We embrace change as an opportunity.

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