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PT Customer Service Substitute - Downtown Main Library
Cincinnati & Hamilton County Public Library • Cincinnati, OH 45202 • Posted 5 days ago
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In-person • Part-time • $17.00/hr • Entry Level
Job Highlights
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The Customer Service Substitute at the Downtown Main Library is responsible for providing support in the absence of regular staff by interacting directly with customers and performing a variety of tasks dealing primarily with the circulation of materials. This role involves readers' advisory and reference work, shelving returned materials, searching for requested materials, and assisting customers with technologies such as phones, computers, and tablets. The position requires flexibility to work at multiple departments and offers a variable schedule with hours ranging from 0 to 29 per week.
Responsibilities
- Performs readers' advisory and reference work.
- Shelves returned materials.
- Searches for requested materials.
- Performs duties that require proficiency with a variety of hardware and software.
- Assists customers with various technologies such as phones, computers and tablets.
- Assists customers with resumes, job searches, internet use and basic word processing.
- Available to respond to calls and/or messages regarding last minute scheduling needs.
- Refers customers to Managers or Reference, Children's, or Teen Librarians as appropriate.
- Uses library automated circulation system to circulate materials to customers, including checking materials in and out, processing holds, registering customers, and collecting fees.
- Respects and maintains confidentiality of customers, peers and branch/department.
- Attendance is punctual and reliable.
- Participates in regular self-directed training to ensure preparedness.
- Other duties as assigned.
Qualifications
Required
- High School graduate or equivalent.
- Understands and supports the Library's mission, vision, culture and structure.
- Interact with members of diverse ethnic and socio-economic communities, children, staff and management in a respectful and professional manner.
- Communicates effectively in person, on-line or by telephone while consistently providing excellent, proactive customer service.
- Handles and responds to concerns, complaints and difficult situations with patience and tact.
- Takes direction willingly and able to learn and retain new skills quickly.
- Solves problems and makes independent decisions when circumstances warrant.
- Seeks, accepts and incorporates feedback and direction.
- Seeks out new methods and principles as appropriate and incorporates them into existing practices.
- Excellent computer skills with the ability to review, edit and certify accuracy.
- Must agree to work at a minimum of five library branches.
- Must work a minimum of 8 hours per month after introductory training requirements have been met.
Full Job Description
PT Customer Service Substitute - Downtown Main Library
Date Posted: 9/16/24
POSITION SUMMARY: The Customer Service Substitute is responsible for providing support in the absence of regular staff by interacting directly with customers and performing a variety of tasks dealing primarily with the circulation of materials. Provides reference service and technology training and assistance to customers in person, by e-mail, phone, and letter. This position is responsible for working at multiple departments throughout the Downtown Main Library for prearranged shifts as well as last-minute shifts. The hours worked will vary from 0 to 29 hours per week.
DUTIES:
QUALIFICATIONS:
POSITION TYPE
EDUCATION
HOURS
SALARY
$17.00 per hour
DEADLINE
September 30, 2024
Date Posted: 9/16/24
POSITION SUMMARY: The Customer Service Substitute is responsible for providing support in the absence of regular staff by interacting directly with customers and performing a variety of tasks dealing primarily with the circulation of materials. Provides reference service and technology training and assistance to customers in person, by e-mail, phone, and letter. This position is responsible for working at multiple departments throughout the Downtown Main Library for prearranged shifts as well as last-minute shifts. The hours worked will vary from 0 to 29 hours per week.
DUTIES:
- Performs readers' advisory and reference work.
- Shelves returned materials.
- Searches for requested materials.
- Performs duties that require proficiency with a variety of hardware and software.
- Assists customers with various technologies such as phones, computers and tablets.
- Assists customers with resumes, job searches, internet use and basic word processing.
- Flexible, friendly and good at establishing quick rapport with customers and staff.
- Available to respond to calls and/or messages regarding last minute scheduling needs.
- Refers customers to Managers or Reference, Children's, or Teen Librarians as appropriate.
- Uses library automated circulation system to circulate materials to customers, including, checking materials in and out, processing holds, registering customers, and collecting fees.
- Respects and maintains confidentiality of customers, peers and branch/department.
- Attendance is punctual and reliable.
- Participates in regular self-directed training to ensure preparedness.
- Other duties as assigned.
QUALIFICATIONS:
- Understands and supports the Library's mission, vision, culture and structure, and demonstrates a comprehensive understanding of the Library's policies and procedures.
- Interact with members of diverse ethnic and socio-economic communities, children, staff and management in a respectful and professional manner that reflects the Library's values.
- Communicates effectively in person, on-line or by telephone while consistently providing excellent, proactive customer service.
- Handles and responds to concerns, complaints and difficult situations with patience and tact.
- Takes direction willingly and able to learn and retain new skills quickly.
- Solves problems and makes independent decisions when circumstances warrant.
- Seeks, accepts and incorporates feedback and direction.
- Seeks out new methods and principles as appropriate and incorporates them into existing practices.
- Excellent computer skills with the ability to review, edit and certify accuracy.
- Must agree to work at a minimum of five library branches.
POSITION TYPE
- Substitute
EDUCATION
- High School graduate or equivalent.
HOURS
- The hours worked will vary from 0 to 29 hours per week, depending on how many shifts you take.
- Must work a minimum of 8 hours per month after introductory training requirements have been met.
SALARY
$17.00 per hour
DEADLINE
September 30, 2024
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