Enterprise Tax Support Specialist - Remote (1929)

Who we are

Over 500 employees strong, Asure sees Human Capital Management (HCM) through the lens of entrepreneurs and executives with an owner's mentality. We help businesses develop their "Human Capital" to get to the next level, stay compliant, and allocate their time, money and technology toward growth. Our HCM platform empowers more than 80,000 clients to build great teams and better manage their people while staying compliant in an ever-changing HR legislative landscape. Asure's HCM offering includes Payroll & Tax, HR, and Time & Attendance software and HR Services ranging from online compliance tools to a fully outsourced HR department.

This is a Remote position supporting the Western United States. Occasional travel is required.

Must live in or be willing to relocate to one of the following states for eligibility: AZ, CA, CO, NV, OR, or WA

Summary: The Enterprise Support Specialist will provide support to Asure's Enterprise tax service clients. This position is responsible for providing compliant resolution to customer inquiries, recommending solutions, training and guiding our clients through the products, features and functionalities of the system. They should have excellent communication skills and be able to meet expectations with clients on service level agreements. In this role, the Enterprise Support Specialist will establish, foster & maintain a partnership with the Enterprise client base that offers excellent and compliant support on providing tax knowledge, tax system functionality, process and procedures of the tax engine Asure Payroll Tax Management (APTM).

Major Duties and Responsibilities:

• Performs all duties in compliance with internal procedures, external regulations and brings compliance issues to the attention of Manager.
• Responds to customer inquiries in an accurate and timely manner
• Meets service level agreements as established by Asure
• Provides guidance and technical assistance to the Enterprise customer on the APTM product
• Follows up with customers to ensure issues are resolved
• Assists in training Enterprise customers on the APTM product
• Works closely with team, other departments and management to troubleshoot issues and assist in resolutions
• Completes special projects and coordinates with Manager on progress
• Provides excellent customer service and support to Enterprise customer base
• Fosters and maintains relationships with Enterprise customer base
• Single point of contact for Enterprise customer
• Assists with transition of customer for Implementation to Support teams as needed
• Participates, leads and/or coordinates meetings with internal/external clients as needed
• Creates standard operating procedure documents or training guides as needed
• Other duties as assigned

Qualifications and Requirements:

• Minimum 5 years of payroll tax payment and/or filing experience
• Minimum H.S. diploma/GED equivalent. College degree preferred but not required
• Multi-state and multi-client local taxation experience
• PEO experience preferred
• FPC/CPP preferred
• Experience in training and supporting clients preferred
• Proficient attention to detail and organization skills
• Established problem resolution, team building and decision-making skills
• Strong computer and technical skills including but not limited to Microsoft Office (Excel, Word), Outlook, Salesforce, payroll software and payroll tax software
• Advanced in excel
• Strong communication skills- written and verbal. Strong interpersonal skills
• Demonstrated ability to learn and apply basic concepts in new situations
• Must be comfortable working in a performance-based and structured environment while demonstrating high ethical standards
• Ability to collaborate and work in a team environment, as well as work independently and make sound decisions
• Ability to multi-task and/or pivot in a changing priority environment
• Ability to proactively build and maintain effective relationships with people (internal & external)
• Ability to deliver timely and accurate results
• Ability to travel to client sites and Asure offices as needed

Compensation

The hourly range for this role is $35.00 - $40.00 per hour, depending upon level of experience.

Benefits

• Medical, Dental, Vision, HSA, FSA- effective day 1
• Basic Life, A+D, and STD
• 401K Program with matching
• Employee Stock Purchase Program
• PTO

Our Mission

To provide Human Capital Management (HCM) software and services that help companies grow, while nurturing a culture of growth around us.

• Helping customers grow by getting the most from their human capital.
• Helping our employees grow personally and professionally.
• Growing relationships in our communities that inspire goodness.
• Do all of these things in a way that grows shareholder value

Our Vision

Be the most trusted Human Capital Management resource to entrepreneurs everywhere.

Our Values

Reflect who we are and what we stand for as a company.

• Embrace Change
• Lead with Integrity
• Own the Outcome
• Deliver Awesome
• Be a Good Human

We are an equal opportunity employer, criminal background checks conducted at employment offer.

NO AGENCIES PLEASE: Any unsolicited resumes sent to Asure Software from a third party, such as an Agency, including unsolicited resumes sent to Asure's mailing address, fax machine or email address, directly to employees or hiring managers will be considered Asure property. Asure will not pay a fee for any placement resulting from the receipt of an unsolicited resume.