Operations Supervisor

SUMMARY:

The following is a brief description of responsibilities to be performed by the E-Commerce Supervisor. Job responsibilities include, but are not limited to the following:

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Act as a liaison between employees, management, Ecom, IT and Inventory Control to ensure issues are communicated and resolved to all affected parties.

• Manage and coordinate the activities of personnel assigned to the store transfer area. Monitor team performance daily.

• Oversee the process of receiving and put away of all inbound store transfers to 500. Ensure inspection of garments returned to the Ecom for defects/damages are done. Ensure items have sensors and tickets. Identify and report all shortages and/or damages to Inventory Control to ensure store compliance issues are communicated. Notify Loss Prevention if a high value security tote is not sealed or if high value merchandise is missing.

• Handle special requests or priorities accurately and in a timely manner.

• Regularly monitor emails and troubleshoot/research issues as they arise.

• Maintain accurate Ecom inventory levels by performing location audits, manual counts and requests for system adjustments from Inventory Control.

• Monitor daily reports to ensure aged items are located and sent to Ecom. Research aged cartons and request updates for transfers that won't close.

• Handle & secure high dollar items as described in the policy and procedure.

• Have a working knowledge of all processes and procedures within all functions in the distribution center and help facilitate training efforts. Cross train in other departments and provide backup coverage as required.

• Follow Tilly's procedures for handling biohazard materials such as soiled clothing or blood stained items.

• Maintain a neat and orderly work area.

• Perform other duties as assigned.

QUALIFICATION REQUIREMENTS:

• Be familiar with warehouse environment and procedures
• Ability to work in high pace/high volume environment
• High energy and personally motivated
• Flexible and adaptive
• Performance driven
• Good communication skills
• Detailed oriented
• Operate warehouse & sensor equipment safely & efficiently
• Follow processes and procedures consistently
• Perform proper lifting techniques as required
• Assist team members as backup when required
• Work independently
• Works well under pressure
• Ability to work varied hours based on business needs

EDUCATION and/or EXPERIENCE:

• Knowledge of PkMS or other Warehouse Management Systems
• Able to operate RF equipment
• Strong math skills
• Productivity at or above standard
• Adhere to Tilly's Attendance and Safety Policies
• Quick learner, detail oriented
• Dependable and accurate
• Inventory Control, Quality Assurance or auditing experience preferred
• Bi-lingual (Spanish/English) required
• Must be a team player.
• High School Diploma required.
• Bachelors Degree preferred.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to sit, stand, lift, push, pull and walk for extended periods of time without limitations.

• Ability to lift up to 35 lbs.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

• Typical warehouse environment lacking climate control.

WHY US?

• Bonus eligible

• 401k

• Comprehensive medical and dental benefits ... vision is fully paid by us!

• Employee Discount online and in-store

• Discount on numerous attractions, travel and events

• Employee Sample Sale

• Relaxed work environment ... wear what we sell in our stores

• 40 hours paid sick time granted on day 1!

• Fitness and wellness events virtually or at the office

What to Expect?

Hourly Salary Range: $66,560 - $67,000. Offer placement within this range is dependent on a variety of factors, including prior relevant experience, qualifications, and skill set.