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Social Media Customer Service Specialist
GSM Outdoors • Remote • Posted 4 days ago
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Remote • Full-time • Entry Level
Job Highlights
Using AI ⚡ to summarize the original job post
GSM Outdoors is seeking a Social Media Customer Service Specialist to moderate user-generated content on our platform, ensuring it meets community guidelines. This role involves reviewing content, communicating with violators, and responding to customer comments. The position requires strong spelling, grammar, and reading skills, as well as emotional intelligence and resilience. Candidates must have a dedicated workspace and reliable internet connectivity.
Responsibilities
- Review, classify and / or eliminate highly sensitive content, uploaded by users, according to the parameters defined by the company.
- Communicate with users that may be violating community guidelines via email.
- Contributes to team effort by accomplishing related results as needed.
- Monitor new posts made by group members and delete any that are not appropriate.
- Help respond to comments from customers where necessary.
- Perform other related duties as assigned.
Qualifications
Required
- Experience navigating internet websites including social media, commercial websites, etc.
- Strong spelling, grammar, and reading skills.
- Strong emotional intelligence and resilience.
- Ability to be flexible to meet changing business needs.
- Dedicated private home workspace free of distractions and interruptions.
- Established home internet connectivity.
- Availability to work various shifts.
- Logical problem-solving skills.
- Ability to type 25 wpm.
- Predictable and reliable attendance.
- Proven oral & written communication skills.
- Attention to detail.
- 2 years of experience in Customer Service.
- High school diploma or equivalent.
- Able to moderate sensitive, and potentially offensive content.
- Consistent work history
Full Job Description
Job Type
Full-time
Description
Job Purpose: GSM Outdoors is seeking a Social Media Customer Service Specialist to work with one of the top growing outdoor companies. This position will moderate user-generated content on our platform by reviewing strong graphic images, videos, and/or written content to ensure the content meets the community guidelines and to escalate any content that violates the parameters set. An individual must be able to successfully perform the essential functions of this position with or without a reasonable accommodation.
Summary of Essential Job Duties:
Requirements
Skills/Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Required Education and Experience:
Full-time
Description
Job Purpose: GSM Outdoors is seeking a Social Media Customer Service Specialist to work with one of the top growing outdoor companies. This position will moderate user-generated content on our platform by reviewing strong graphic images, videos, and/or written content to ensure the content meets the community guidelines and to escalate any content that violates the parameters set. An individual must be able to successfully perform the essential functions of this position with or without a reasonable accommodation.
Summary of Essential Job Duties:
- Review, classify and / or eliminate highly sensitive content, uploaded by users, according to the parameters defined by the company.
- Communicate with users that may be violating community guidelines via email.
- Contributes to team effort by accomplishing related results as needed.
- Will need to monitor new posts made by group members and delete any that are not appropriate, as well as helping respond to comments from customers where necessary.
- Perform other related duties as assigned.
Requirements
Skills/Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Experience navigating internet websites including social media, commercial websites, etc.
- Strong spelling, grammar, and reading skills.
- Strong emotional intelligence and resilience.
- Ability to be flexible to meet changing business needs.
- Dedicated private home workspace free of distractions and interruptions.
- Established home internet connectivity.
- Availability to work various shifts.
- Logical problem-solving skills.
- Ability to type 25 wpm.
- Predictable and reliable attendance.
- Proven oral & written communication skills.
- Attention to detail.
Required Education and Experience:
- 2 years of experience in Customer Service.
- High school diploma or equivalent.
- Able to moderate sensitive, and potentially offensive content.
- Consistent work history
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