Director of Clinic Operations

Director of Clinic Operations Summary

The Director of Clinic Operations (DCO) provides administrative oversight and supervision of clinic operations leadership at multiple PHS locations who oversee clinic staff and direct day-to-day clinic operations. The DCO oversees programs, processes and resources that align with PHS policies, goals and objectives that include continuous improvement, ensuring standards are met. The DCO is responsible for ensuring delivery of high-quality patient services, financial and operational results of areas of oversight.

A Day in the Life

This job description reflects management's assignment of essential functions. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Leadership

• Driving results by taking initiative, managing execution, and focusing on overall performance.

• Make sound business decisions by understanding the business from multiple stakeholders' perspective, make complex decisions and ensure timely decisions that advance the organization.

• Engaging people through building collaborative relationships, optimizing diverse talent, and influencing people.

• Holding oneself accountable by fostering trust, being open by demonstrating self-awareness and self-development, and remaining flexible and adaptable.

• Maximize contribution to ensure meeting company strategic goals, key performance indicators or initiatives.

Responsibilities

• Foster a high-performance culture through effective leadership, training, and performance management, ensuring the team is motivated to provide efficient service delivery and high-quality patient care.

• Engages staff and providers to promote team building and contribute to the success of the clinic's quality, fiscal, staff and patient experience.

• Drive strategic initiatives aligned with PHS' long-term vision, focusing on growth opportunities and overall practice performance.

• Drive consistent daily operational outcomes e.g., patient service productivity, utilization, staff ratios, maximize capacity, wait-time, panel management, resources allocation, etc.

• Leads and collaborates interdepartmentally to drive successful short-term and long-term projects.

• Develop and implement operational processes, policies, and procedures with a focus on efficiency and scalability, establishing mechanisms to incorporate best practice findings into standards of practice.

• Assures standardization of operations aligned with PHS priorities or expectations.

• Maximize efficiency and productivity through process analysis and interdepartmental collaboration.

• Consistently meets financial goals through optimizing revenue and implementing cost-control measures,

• Consistently meets population health quality goals including value-based care contracts with state or federal e.g., Medicare Shared Savings Program (MSSP) and Medicaid Value Based Care (CPC); and Patient Centered Medical Home (PCMH) certification and Uniform Data System (UDS) measures are met in accordance with HRSA.

• Ensure regulatory and safety compliance through implementation and oversight of best practices in all operations.

• Prepared and participates effectively in mandatory audits - adheres to quality assurance and regulatory standards from PHS, federal, state, and other agencies, including OSHA, HRSA, PCMH, and ODH.

• Independently analyze reports and data with action to enhance operational performance.

• Responds promptly to persistent issues with effective action plans including continuous process improvement to get back on track.

Other duties assigned.

Requirements

Core Competencies

• Understanding the Business: customer focused (patient and staff), financial acumen, business insight, tech savvy

• Making Complex Decisions: decision quality and manages complexity with competing needs, balancing stakeholders

• Taking Initiative: action oriented, resourcefulness

• Managing Execution: directs work, plans and assigns, optimizes work processes

• Focusing on Performance: ensures accountability, drives results with focus on outcomes

• Building Collaborative Relationships: collaborates

• Optimizing Diverse Talent: attracts top talent, retains top talent, develops top talent, values differences

• Influencing People: communicates effectively, drives engagement, organizational savvy by balancing people and organization with approach, persuades, drives vision and purpose

• Being Authentic: instills trust

• Being Open: demonstrates self-awareness, self-development

• Being Flexible and Adaptable: being resilient and nimble learner

Success Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience

Required: 5+ years' experience in ambulatory operations in a leadership role with demonstrated results including previous managerial experience supervising or directing the work of other leaders. Strong provider relations experience.

Preferred: bachelor's or master's degree in health care administration, business administration or related field. Previous experience working with external stakeholders or partners to deliver patient care services.

Language Skill

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.