Strategic Partnerships Manager - USA

Job Highlights

Using AI ⚡ to summarize the original job post

Responsibilities

• Ensure the overall success of several critical commercial partnerships by acting as the consistent point of contact for partners throughout the lifecycle of engagement.
• Collaborate with Sales and Legal to propose and negotiate business agreements with partners to reach mutually agreed upon terms.
• Collaborate with cross-functional teams, including Product, Engineering and Production to ensure successful execution of joint projects and initiatives with partners.
• Proactively seek out upsell/expansion opportunities related to the partnerships.
• Help define our Partnership strategy, evaluating mutually-beneficial opportunities to drive revenue, expand our product offering, and increase our customer base.
• Empathize with the partner experience, prioritizing trustworthiness, reliability, and consistency in all engagements with the partner.
• Conduct market research and identify new partnership opportunities, improving our positioning and competitive differentiation in the market.
• Represent Inworld at industry events, conferences, and other networking opportunities.

Qualifications

Required

• 4-6 years of experience in partner and/or customer relationship management at a B2B SaaS business that sells a technical product.
• Track record of successfully establishing and growing enterprise partnerships that deliver revenue growth or product expansion.
• Excellent communication and negotiation skills; expertise in building and maintaining relationships with key stakeholders, customers, and partners.
• Ability to create clarity for partners and stakeholders, show empathy for the customer experience, and facilitate collaboration between parties.
• Ability to work independently, take ownership of projects, and deliver results according to metrics such as NPS, churn, and upsell revenue.
• Willingness to travel domestically and internationally as required.