IT Specialist I

About the role

As an IT Specialist II of the SaaS Product, you will maintain Uber Freight relationships with existing SaaS customers as well as assist the on-boarding team with a successful go-live for new SaaS customers using your knowledge and expertise of the Uber Freight TMS. You will be part of a team who cover a wide range of accounts dealing with varying requests/situations.

The ideal candidate will possess strong analytical acumen, superb business judgment, and a propensity to dive deep and solve complex problems. They will have a bias for action, be a self-starter used to working with a high degree of autonomy and be able to execute at both a tactical and strategic level with a strong attention to detail.

What the candidate will do

• Establish and maintain effective relationships with Uber Freight SaaS Customers through professional and timely communications and inquiry responses
• Use of internal ticketing systems (TechConnect/Jira); provide specific and detailed comments to ensure Help Desk receives clear actionable requests
• Train customer users on the TMS, leveraging knowledge of customer business practices and workflow
• Onboarding new customers
• Execute user acceptance testing

Basic Qualifications

• High school diploma or GED
• Basic use of Microsoft suit of applications including Outlook, OneNote and Excel

Preferred Qualifications

• Bachelor's degree
• Experience in freight industry with shippers and carriers
• Needs to be familiar with the freight industry, ideally worked at a company selling SaaS products.
• Strong interpersonal and relationship building skills; proven ability to get results across multiple groups and disciplines.

About Uber Freight

Uber Freight is a market-leading enterprise technology company powering intelligent logistics. With a suite of end-to-end logistics applications, managed services and an expansive carrier network, Uber Freight advances supply chains and moves the world's goods. Today, the company manages over $18 billion of freight and one of the largest networks of carriers. It is backed by best-in-class investors and provides services for 1 in 3 Fortune 500 companies, including Del Monte Foods, Nestle, Anheuser-Busch InBev, and more. For more, visit www.uberfreight.com.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)