Job Search Assistant
Assistant General Manager
Quorum Hotels & Resorts • Fort Worth, TX 76102 • Posted 3 days ago
Boost your interview chances in seconds
Tailored resume, cover letter, and cheat sheet
In-person • Full-time • Junior Manager
Job Highlights
Using AI ⚡ to summarize the original job post
The Assistant General Manager at the Holiday Inn Express maximizes guest satisfaction and efficient hotel operation in the absence of the General Manager. This role involves supervising operating departments, focusing on revenue generation, cost control, guest satisfaction, and employee development. The Assistant General Manager also assists in the sales effort, training programs, and ensuring compliance with safety and operational standards.
Responsibilities
- Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
- Maintain regular attendance in compliance with hotel standards.
- Maintain high standards of personal appearance and grooming per hotel guidelines.
- Comply and ensure adherence to standards and regulations to encourage safe and efficient hotel operations.
- Ensure the efficient operation of the hotel in the absence of the General Manager.
- Work with Department Heads to gain a good understanding of each position.
- Assist the General Manager in revenue generation programs and participate in sales efforts.
- Assist in the development of managerial and hourly employees through approved training programs.
- Assist in creating an environment where employees make empowered decisions to ensure guest satisfaction.
- Assist the General Manager with the creation of financial reports and meet all deadlines.
- Participate in required M.O.D. coverage as scheduled.
- Ensure training in service standards is taking place in each department.
- Ensure recruiting, hiring, and training for Guest Services and F&B are met.
- Assist in oversight of AR/AP, payroll, month end, etc.
- Create a positive team-oriented environment focusing on guest satisfaction.
- Ensure compliance with Preventative Maintenance and Deep Cleaning Programs.
- Conduct regular property walks to ensure proper cleaning/sanitization.
- Maintain procedures for the hotel safe and initiate monthly safe audits.
- Ensure all scheduled meetings take place on the property.
Qualifications
Required
- At least 3+ years progressive experience in a rooms and/or food and beverage operation.
- A 4-year college degree is preferred.
- Previous supervisory experience required.
- Must be proficient in Windows Operating Systems.
Full Job Description
Description
The Holiday Inn Express is looking for an Assistant General Manager to join the team!
The Assistant General Manager maximizes guest satisfaction and the efficient operation of the hotel by supervising operating departments in the absence of the General Manager and/or the Manager on Duty. Assist the General Manager by continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction, and development of employees.
Essential Requirements:
Requirements
The Holiday Inn Express is looking for an Assistant General Manager to join the team!
The Assistant General Manager maximizes guest satisfaction and the efficient operation of the hotel by supervising operating departments in the absence of the General Manager and/or the Manager on Duty. Assist the General Manager by continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction, and development of employees.
Essential Requirements:
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service oriented manner.
- Maintain regular attendance in compliance with hotel standards according to the business levels of the hotel.
- Maintain high standards of personal appearance and grooming per hotel guidelines.
- Comply and ensure adherence standards and regulations to encourage safe and efficient hotel operations.
- Comply with certification requirements as applicable for position to include: Food Handlers, Alcohol Awareness, CPR & First Aid.
- Ensure the efficient operation of the hotel in the absence of the General Manager by supervising and supporting the Guest Services, Food & Beverage, Food Production, Engineering, Sales and Housekeeping departments. Communicate and/or correct deficiencies in these departments in conjunction with the supervisor on duty.
- Work with Department Heads to gain a good understanding of each position and how it affects the operation of the hotel.
- Assist the General Manager as needed in revenue generation programs. Participate in the sales effort by meeting on-site contacts for evening functions, greeting important clients, and participating in sales calls with Sales Team members.
- Assist the General Manager in the development of managerial and hourly employees through the implementation of approved training programs. Participate in bi-weekly one-on-ones with the Department Heads to facilitate personnel development.
- Assist in creating an environment where employees make empowered decisions to ensure guest satisfaction. Follow up on all empowerment successes and opportunities with the appropriate Department Head.
- Assist the General Manager with the creation of financial reports as required by QHR. Meet all Corporate imposed deadlines as well as those imposed by the General Manager.
- Participate in required M.O.D. coverage as scheduled.
- Ensure that training in service standards is taking place in each department.
- Ensure recruiting, hiring and training for Guest Services and F&B are met and scheduling is based on business levels within the hotel.
- Ensure weekly meetings with Front Desk and F&B to address oversell settings and react accordingly
- Assist in oversight of AR/AP, payroll, month end, etc.
- Assist in creating a positive team-oriented environment that focuses on the guest, through employee development and motivation.
- Ensure compliance with Preventative Maintenance and Deep Cleaning Programs through the daily and/or weekly inspection of rooms with the Housekeeping Manager and Property Engineer.
- Ensure that employees are always attentive, friendly, courteous, and efficient in their interactions with guests, management, and all other employees.
- Be familiar with S.O.P.'s in all Operations departments. Ensure that each department complies or has developed an Action Plan for achieving compliance with S.O.P.'s.
- Maintain a professional working relationship and promote open lines of communication with managers, employees, and other departments.
- Support Operations departments during peak periods.
- Ensure that all employees receive fair and equitable treatment according to QHR requirements.
- Conduct regular property walks throughout the day to ensure proper cleaning/sanitization is occurring according to hotel requirements.
- Be in the public areas during peak times, greeting guests and helping as needed.
- Maintain procedures for handling of the hotel safe specifically about security and initiate a monthly safe audit.
- Ensure that all scheduled meetings take place on the property.
Requirements
- At least 3+ years progressive experience in a rooms and/or food and beverage operation. A 4-year college degree is preferred.
- Previous supervisory experience required.
- Must be proficient in Windows Operating Systems.
Search for other jobs like this one:
Search for popular related roles:
Marketing & Assistant General Manager jobs in Fort Worth, TXAgency General Manager jobs in Fort Worth, TXAssistant Service Manager/Sales General Manager jobs in Fort Worth, TXOperations Manager/Assistant General Manager jobs in Fort Worth, TXAssistant General Manager Trainee jobs in Fort Worth, TXAssistant General Manager, Customer Operations jobs in Fort Worth, TXAssistant General Manager - Retail jobs in Fort Worth, TXAssistant General Manager - General Manager in Training jobs in Fort Worth, TXAssociate General Manager jobs in Fort Worth, TXAssistant to the General Manager jobs in Fort Worth, TX
Search nearby locations hiring for this role:
Assistant General Manager jobs in Seagoville, TXAssistant General Manager jobs in Providence Village, TXAssistant General Manager jobs in Lake Dallas, TXAssistant General Manager jobs in University Park, TXAssistant General Manager jobs in Mckinney, TXAssistant General Manager jobs in Azle, TXAssistant General Manager jobs in Bedford, TXAssistant General Manager jobs in Glenn Heights, TXAssistant General Manager jobs in Farmers Branch, TXAssistant General Manager jobs in Mansfield, TX