Job Search Assistant
Front Office Manager
Montage International • West Hollywood, CA 90069 • Posted 4 days ago
Boost your interview chances in seconds
Tailored resume, cover letter, and cheat sheet
In-person • Full-time • $75,000-$80,000/yr • Mid Level Manager
Job Highlights
Using AI ⚡ to summarize the original job post
The Front Office Manager at Montage International is responsible for the management and effective operations of guest reception, guest services, reservations, and concierge. This role involves profitable financial management, effective leadership, excellent customer service skills, and supervision of department requirements and standards. The position requires a college degree, 3 to 5 years of leadership experience in a luxury hotel, and proficiency in various hotel systems.
Responsibilities
- Assist front office managers with the recruitment, training, and development of all associates.
- Exercise coaching and counseling within hotel's set policies.
- Ensure all Human Resource standards and procedures are met on a daily basis.
- Oversee departmental matters related to employment laws.
- Interact frequently and positively with guests.
- Resolve problems/issues to the satisfaction of involved parties.
- Maintain constant communication with management and other departments for guest service needs.
- Move throughout the departments to monitor all elements, business levels, and staffing levels.
- Maintain/review profitability measures with the General Manager.
- Control payroll and equipment costs.
- Ensure operational pars and back stock levels are maintained.
- Develop and implement cost saving and profit enhancing measures.
- Review daily revenues and labor reports and compare to monthly forecast/budgets.
- Accountable for the seamless movement of guests and exceptional service.
- Communicate and develop department managers to ensure standards are met.
- Learn the hotel's life-safety systems and be prepared for emergency situations.
- Develop and implement cost saving and profit enhancing measures.
- Review monthly P&L's with the General Manager and drive monthly forecasting process.
Qualifications
Required
- College degree preferred
- 3 to 5 years leadership experience in a luxury hotel
- Experience and knowledge of hotel operations
- Opera experience preferred
- Ability to work in systems such as OPERA, LMS, TIMESAVER, ADP, HRM, BIRCHSTREET & HOTSOS
- Excellent guest recovery skills
- Ability to work and remain calm under stressful situations
- Excellent organizational and time management skills
- Strong knowledge of MS Office
About Montage International
Montage International operates in the hospitality industry, managing luxury hotels, resorts, residences, and golf courses.
Full Job Description
Live Your Passion. Add Your Magic.
At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.
We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.
If you are an internal applicant, please log into Workday and apply for your application to be considered.
Please Click Here to apply internally.
Front Office Manager
SUMMARY
The Front Office Manager is responsible for management and day-to-day effective operations for guest reception, guest services, reservations, and concierge; including profitable financial management, effective leadership, excellent customer service skills, telephone etiquette, and supervision of department requirements and standards.
ESSENTIAL FUNCTIONS
QUALIFICATIONS
PHYSICAL REQUIREMENTS
Most work tasks are performed indoors. Position requires walking and giving direction most of the working day. Must be able to stand and walk for 8 hours a day. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. Must be able to push and pull carts and equipment weighing up to 250 lbs. occasionally.
The pay scale* for Front Office Manager is $75, 000 to $80, 000.
*The pay scale is the base salary or hourly wage range, exclusive of incentive pay such as commissions, piece rates, gratuities, and the like, that Montage reasonably expects to pay for the position. Please let us know if you have any questions.
In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.
We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.
If you are an internal applicant, please log into Workday and apply for your application to be considered.
Please Click Here to apply internally.
Front Office Manager
SUMMARY
The Front Office Manager is responsible for management and day-to-day effective operations for guest reception, guest services, reservations, and concierge; including profitable financial management, effective leadership, excellent customer service skills, telephone etiquette, and supervision of department requirements and standards.
ESSENTIAL FUNCTIONS
- Assist front office managers with the recruitment, training and development of all associates.
- Able to exercise coaching and counseling within hotel's set policies.
- Ensure all Human Resource standards and procedures are met on a daily basis.
- Oversee departmental matters as they relate to federal, state and local employment, labor and civil rights laws.
- Interact frequently and positively with guests.
- Resolve problems/issues to the satisfaction of involved parties.
- Maintain constant communication with management and other departments to ensure guest service needs are met on a daily basis.
- Regularly move throughout the departments to visually monitor all elements (lighting, music, temperature), business levels, staffing levels, steps of service, FORBES standards, timing of service, hotel cleanliness and take steps to ensure hotel quality and presentations are met at all times.
- Maintain/review profitability measures of departments with General Manager, while supporting overall hotel operations.
- Control payroll and equipment costs (minimizing loss).
- Ensure operational pars and back stock levels are maintained by calculating quarterly OSE inventory.
- Develop and implement cost saving and profit enhancing measures throughout the departments.
- Review daily revenues and labor reports and compare to monthly forecast/budgets. Review monthly P&L's with the General Manager and Department Managers and assist with monthly forecasting.
- Accountable for the effortless and seamless movement of guests in and out of the hotel while providing exceptional levels of guest service through the guests stay.
- Responsible for communicating and developing department managers to ensure all developed standards are met on a consistent basis.
- Learn the hotel's life-safety systems and be prepared at all times for emergency situations.
- Develop and implement cost saving and profit enhancing measures throughout the departments.
- Review daily revenues and labor reports and compare to monthly forecast/budgets.
- Review monthly P&L's with the General Manager and drive monthly forecasting process.
- Ability to work in the following systems: OPERA, LMS, TIMESAVER, ADP, HRM, BIRCHSTREET & HOTSOS.
- All positions may perform additional duties as assigned based on business needs that may be outside the scope of normal duties.
QUALIFICATIONS
- College degree preferred
- 3 to 5 years leadership experience in a luxury hotel
- Experience and knowledge of hotel operations is required
- Opera experience preferred
- Work positively in a team environment
- Excellent driving record
- Exceptional guest recovery skills
- Enjoy interacting with people in a fast paced environment
- Ability to work and remain calm and professional under potentially stressful situations to ensure guest satisfaction.
- Excellent organizational and time management skills
- Strong knowledge of MS Office, including Word, Excel, PowerPoint and Outlook
- Must possess a positive attitude
- Must be willing to participate in a learning environment
- Must integrate company values throughout all interactions
- Must be able to quickly adapt to effectively using new software products
- Must be dependable and available to work within the hotel on weekends, nights and/or holidays based on business demands
PHYSICAL REQUIREMENTS
Most work tasks are performed indoors. Position requires walking and giving direction most of the working day. Must be able to stand and walk for 8 hours a day. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. Must be able to push and pull carts and equipment weighing up to 250 lbs. occasionally.
The pay scale* for Front Office Manager is $75, 000 to $80, 000.
*The pay scale is the base salary or hourly wage range, exclusive of incentive pay such as commissions, piece rates, gratuities, and the like, that Montage reasonably expects to pay for the position. Please let us know if you have any questions.
In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Search for other jobs like this one:
Search for popular related roles:
Front End Manager jobs in West Hollywood, CAFront Office Administrative Support jobs in West Hollywood, CAFront Office Associate jobs in West Hollywood, CAFront Office Administrator jobs in West Hollywood, CAFront Office Support jobs in West Hollywood, CAFront Office Team Member jobs in West Hollywood, CAFront Office Coordinator Lead jobs in West Hollywood, CAFront Desk Assistant Manager jobs in West Hollywood, CAFront Office Representative jobs in West Hollywood, CAFront Office Lead jobs in West Hollywood, CA
Search nearby locations hiring for this role:
Front Office Manager jobs in East Pasadena, CAFront Office Manager jobs in Rancho Palos Verdes, CAFront Office Manager jobs in South Monrovia Island, CAFront Office Manager jobs in Los Alamitos, CAFront Office Manager jobs in Temple City, CAFront Office Manager jobs in South Pasadena, CAFront Office Manager jobs in La Cañada Flintridge, CAFront Office Manager jobs in Willowbrook, CAFront Office Manager jobs in Maywood, CAFront Office Manager jobs in Baldwin Park, CA