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Customer Service Representative
Smart Solutions • Carmel, IN 46032 • Posted 7 days ago
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In-person • Full-time • Entry Level
Job Highlights
Using AI ⚡ to summarize the original job post
The Full-Time Customer Service Representative at Smart Solutions is responsible for ensuring optimal customer satisfaction by addressing and resolving customer inquiries and concerns efficiently and professionally. This role is ideal for someone who excels in communication, problem-solving, and teamwork, and is committed to providing top-notch service.
Responsibilities
- Offer excellent customer service to resolve queries and concerns effectively.
- Respond promptly to customer inquiries and escalate issues as necessary.
- Maintain a high level of professionalism and positive attitude in all interactions.
- Collaborate with the team to improve customer experience.
- Utilize CRM systems to manage customer data and interactions.
Qualifications
Required
- Proven experience in customer service roles is advantageous.
- Excellent communication skills, both verbal and written.
- Strong problem-solving and conflict resolution abilities.
- Ability to work effectively in a team environment.
About Smart Solutions
Smart Solution is a leading software provider in the financial industry, offering a comprehensive suite of core digital financial, processing, and management solutions through their Universa platform. They empower banks, credit unions, and other financial institutions to thrive by combining industry best practices with cutting-edge technology, flexible reporting options, and strong security measures. Additionally, Smart Solution provides exceptional services and support, including in-house training, to help institutions succeed in the evolving marketplace.
Full Job Description
Our client is a premier marketing and advertising firm committed to delivering exceptional customer experiences and innovative marketing strategies. We are seeking a dedicated Full-Time Customer Service Representative who is passionate about customer relations and committed to providing top-notch service.
The Full-Time Customer Service Representative will be responsible for ensuring optimal customer satisfaction by addressing and resolving customer inquiries and concerns efficiently and professionally. This role is perfect for someone who excels in communication, problem-solving, and teamwork.
Key Responsibilities:
- Offer excellent customer service to resolve queries and concerns effectively.
- Respond promptly to customer inquiries and escalate issues as necessary.
- Maintain a high level of professionalism and positive attitude in all interactions.
- Collaborate with the team to improve customer experience.
- Utilize CRM systems to manage customer data and interactions.
Qualifications:
- Proven experience in customer service roles is advantageous.
- Excellent communication skills, both verbal and written.
- Strong problem-solving and conflict resolution abilities.
- Ability to work effectively in a team environment.
What We Offer:
- Comprehensive benefits package.
- Opportunities for professional growth and career advancement.
- A dynamic and supportive work environment.
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