Clinical Program Manager

Join Cartwheel to help tackle the student mental health crisis.

Kids spend most of their days in the classroom. And teachers and staff, who play a vital role in their development, are often the first to notice when something is off. But with 1 in 5 young people struggling with mental health, schools are getting crushed by a downward spiral in student crises and staff burnout.

With large increases in federal funding for schools and the rise of telehealth, schools are reimagining what mental health support can look like.

Cartwheel is an early-stage startup building technology-enabled mental health services that put schools at the center. We see our role as supporting on-campus counselors, psychologists, and school social workers who see kids every day. Instead of going around them, we collaborate with them. This means:

• Earlier intervention
• Higher student and family engagement in care
• Better coordination among the trusted adults in a student's life

Kids shouldn't just aspire to get out of bed and drag themselves to class. They should be able to experience joy. They deserve to envision and build a life they're excited to live. If you join Cartwheel, you'll help make this vision a reality for millions of students across the country. We're backed by top investors including Menlo Ventures, Reach Capital, General Catalyst, BoxGroup, and Able Partners, and we're looking for mission-driven teammates to join our team.
ABOUT THE ROLE

As a Clinical Program Manager, you will be the day-to-day trusted partner to school districts, driving their success with Cartwheel, and owning their renewal. You'll serve as the quarterback between school staff and Cartwheel's resources, ensure schools have an excellent experience collaborating with our team, and provide guidance on strategic, clinical, and operational questions as they arise. You will work closely with the CEO and Head of School Success to develop a deep understanding of each of our partner districts' needs and develop collaborative, lasting relationships with school leadership, staff, and colleagues. As an early member of the School Success team you will have an opportunity to contribute to the creation and iteration of the role as we grow.

Role type: Full-time

Start date: Fall 2024

Location: Remote with quarterly in-person team retreats and co-locating as needed in Boston, especially as we get to know each other. While you can be located anywhere in the US, this role requires EST or CST working hours.
WHAT YOU'LL DO

• Build relationships with and deliver an outstanding experience for school district leadership, school staff, and the families they serve.
• Own contract renewal and expansion processes and procedures
• Launch and maintain school district partnerships, promote trust in Cartwheel, and gain insight and feedback, through regular communication and problem-solving with school and district leadership
• Deliver clinical guidance and coaching to school staff as questions arise (e.g., potential fit of a student referral to Cartwheel, input on how to respond to a student situation in the building, strategic advice on building a Multi-Tiered System of Support)
• Provide Cartwheel leadership with an ongoing strategic view on districts you own, including strengths, opportunities, and risk areas
• Share feedback on our care model, technology, and operations with the school success leadership and serve as an active thought partner on how to improve our program
• Build, promote and support strong collaboration and positive culture with Cartwheel's clinical team
• Flexible travel to districts that need targeted support or attention, when necessary

Please apply even if you don't meet all of the criteria. If your past experience doesn't perfectly match the job description, but you bring other relevant experience or skills, we'd still love to hear from you. You may be a great fit!
WHO YOU ARE

Necessary Experience:

• Experience working in or around school systems, e.g. as a school-based clinician, administrator, special education teacher or adjacent field.
• 5+ years of clinical experience in the outpatient setting, with comfort managing clinical complexity and safety/risk
• Active license to deliver clinical care (LCSW, LICSW, LMHC, LCPC, PhD/PsyD) in one of Cartwheel's operating states (CT, IL, IN, MA, NY, OH, PA, RI, WI)

Skills:

• Project Manager: Excellent project management skills with the ability to coordinate across many stakeholders and prioritize tasks
• Technically Savvy: Fluency in Google Suite (e.g. Sheets, Slides) and proven ability to quickly learn new tools and technology (e.g. Salesforce, Zoom, Cartwheel portal)
• Relationship Builder: Experience with building relationships across diverse stakeholders and influence without authority
• Strong Communicator: Superb written and verbal communication skills
• Entrepreneurial: Desire to work with a small, entrepreneurial team to build a new program
• Organized thinker: Instinctively structures problems into logical components.

Mission Aligned:

• Commitment to serving communities traditionally overlooked in the healthcare setting - uninsured and underinsured families, youth in foster care, English learners, etc.
• Passion for our mission to tackle the youth mental health crisis!

WHY YOU'LL LOVE CARTWHEEL

Our hope is that Cartwheel will be your best career decision! In addition to tackling one of the biggest challenges of our time, at a company well-positioned to do so, you'll have:

• Team-based culture with mission-driven colleagues who will go to bat for you
• Competitive cash compensation between $100,000 to $115,000
• Meaningful equity ownership stake in the company
• 401k with company match
• Flexible and up to 100% remote role
• Excellent health insurance
• Flexible paid time off
• Managerial role in fast-growing company

Cartwheel is proud to be an equal opportunity employer. We embrace diverse backgrounds and perspectives and an inclusive work environment. We're committed to equal employment opportunity regardless of race, color, religion, ancestry, national origin, gender, sexual orientation, disability status, or veteran status.