American Honda Motor Co Inc • Chino, CA 91710 • Posted 1 day ago
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The Supervisor II, Customer Service at American Honda Motor Co Inc is responsible for supporting management in the daily operations of the Customer Relations department, ensuring equitable resolutions to customer vehicle complaints while promoting Lifetime Owner Loyalty. This role involves providing direction, guidance, and support to Region Managers, ensuring professional, helpful, knowledgeable, and timely resolution of customer inquiries and complaints, and offering personnel growth and development opportunities. Additionally, the Supervisor II plays a key role in continuous improvement, staff development, and enhancing customer satisfaction through a trouble-free ownership experience.
About American Honda Motor Co Inc
Honda is a leading brand in the automotive industry, offering a diverse range of quality cars, motorcycles, and power equipment. With a strong focus on innovation and sustainability, Honda strives to create intelligent products that enhance mobility and bring joy to people's lives.
What Makes a Honda, is Who makes a Honda
Honda has a clear vision for the future, and it’s a joyful one. We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals.
At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with record success. We strive to be a company that serves as a source of “power” that supports people around the world who are trying to do things based on their own initiative and that helps people expand their own potential. To this end, Honda strives to realize “the joy and freedom of mobility” by developing new technologies and an innovative approach to achieve a “zero environmental footprint.”
We are looking for qualified individuals with diverse backgrounds, experiences, continuous improvement values, and a strong work ethic to join our team.
If your goals and values align with Honda’s, we want you to join our team to Bring the Future!
AHM’s Customer Relations department actively supports Honda’s mission of Lifetime Owner Loyalty by providing best-in-class customer assistance in a variety of modalities (phone, email, text, social media, Artificial Intelligence, etc.)
The purpose of the Customer Relations Group Leader – is to support management in the daily Customer Relations operations as it relates to ensuring equitable resolutions to customer vehicle complaints while promoting Lifetime Owner Loyalty. The Group Leader provides direction, guidance, and support to Region Managers to ensure client questions and complaints are resolved in a professional, helpful, knowledgeable, and timely manner. They provide personnel growth and development opportunities to their associates. Additionally, the Group Leader provides recommendations and directives to management for continuous improvement, ensures proper use of all available staffing resources to support lifetime owner loyalty, and expands customer joy through a trouble-free ownership experience.
What differentiates Honda and makes us an employer of choice?
Total Rewards:
Pay will be based on several variables that include, but not limited to geographic location, work experience, education, etc.
Career Growth:
Additional Offerings:
Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.
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