Aarons • Albuquerque, NM 87184 • Posted 1 day ago
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Aaron’s Customer Account Advisors serve as coaches to customers, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customer satisfaction. They build relationships with customers over the phone and face-to-face, helping them towards ownership. The role involves direct contact with customers, maintaining customer information, assisting with merchandise returns, and supporting the sales team as needed.
About Aarons
Aaron's, Inc. is a prominent company in the lease-to-own industry in the United States, offering name brand furniture, consumer electronics, and home appliances through its retail divisions Aaron's Sales & Lease Ownership and Progressive Leasing. Aaron's focuses on providing flexible financing options to customers with low or no credit and has maintained a strong market share by offering a wide product selection and enhancing its digital presence.
Customer Accounts Advisor
Aaron’s Customer Account Advisors serve as coaches to our customer, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one-step closer to ownership.
Skills for Success
Customer Account Advisors can connect and relate well to people, demonstrate empathy, listen attentively, explain things simply and easily, and successfully navigate difficult conversations. Strong multi-tasking, organizational, negotiation and persuasion skills are necessary. Like all Aaron’s team members, they share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life.
The Work
Requirements
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