MetroPlusHealth • New York, NY 10261 • Posted 1 day ago
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The Customer Success Consultant at MetroPlusHealth is responsible for supporting members and other key stakeholders across their journey, embodying empathy, technical skills, and organizational savvy to ensure a successful outcome in member retention and satisfaction. This role involves working as a liaison to ensure proper processes are introduced and implemented, providing excellent customer experience through inbound and outbound outreach, and overseeing all aspects of member retention.
MetroPlusHealth is committed to empowering New Yorkers by uniting communities through care. We believe that Health care is a right, not a privilege. If you have compassion and a collaborative spirit, work with us. You can come to work being proud of what you do every day.
MetroPlusHealth provides the highest quality healthcare services to residents of Bronx, Brooklyn, Manhattan, Queens and Staten Island through a comprehensive list of products, including, but not limited to, New York State Medicaid Managed Care, Medicare, Child Health Plus, Exchange, Partnership in Care, MetroPlus Gold, Essential Plan, etc. As a wholly-owned subsidiary of NYC Health + Hospitals, the largest public health system in the United States, MetroPlusHealth's network includes over 27,000 primary care providers, specialists and participating clinics. For more than 30 years, MetroPlusHealth has been committed to building strong relationships with its members and providers to enable New Yorkers to live their healthiest life.
Position Overview
The Customer Success Consultant is responsible for supporting MetroPlusHealth members and other key stakeholders across their journey. They are leaders in the organization working across all parts of the organization and embodying empathy, technical skills, and organizational savvy to get the members quickly to the solutions they need while promoting the MetroPlusHealth brand and ensure a successful outcome in member retention and satisfaction.
The Customer Success Consultant will work as a liaison to ensure proper processes are introduced and implemented such that the MetroPlusHealth experience is enhanced. The Customer Success Consultant will provide excellent customer experience, resulting in member retention through both inbound and outbound outreach and acting as a single point of contact for the member when they are directed to our department. The Customer Success Consultant is responsible for overseeing all aspects of member retention including, but not limited to the following:
Recertification/renewal of membership
Customer Needs and insights
Enrollment and Retention Support
Process Improvements and Analytics
Licensure and/or Certification Required
Professional Competencies
#LI-Hybrid
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