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Customer Service Representative
Vaco • West Palm Beach, FL 33412 • Posted 1 day ago via LinkedIn
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Hybrid • Full-time • Entry Level
Job Highlights
Using AI ⚡ to summarize the original job post
Vaco is seeking a Customer Service Representative for a hybrid role based in West Palm Beach, offering a flexible schedule and a mix of customer service and sales responsibilities. This relationship-based role involves servicing existing accounts, handling client calls, sourcing leads, and maintaining and cultivating client relationships from start to finish. The position offers a base plus bonus compensation structure and requires strong communication, multitasking, and Microsoft Office skills.
Responsibilities
- Call on current clients/businesses
- Handle client calls, questions, and concerns
- Source leads and cold call new clients/businesses
- Follow up to clients on product needs
- Cultivate long-lasting client relationships
- Answer any product details, concerns, and overcoming objectives
- Achieve monthly and yearly goals
- Cross-sell products when applicable
- Ensure high level of customer service
- Remain knowledgeable of products and classes offered
- Go the extra mile to drive sales and exceptional service
Qualifications
Required
- Responsible, respectful, and resourceful employee
- Able to multi-task and focus on tasks with great detail and accuracy
- Strong command of the English language, both verbal and written
- Strong written and verbal communication skills
- Outgoing and personable
- High attention to detail
- Proficient Microsoft Office skills
Preferred
- Bilingual
About Vaco
Vaco is a global talent and solutions firm based in Nashville, Tennessee, offering specialized consulting, contract staffing, and executive search services across various industries such as accounting, finance, technology, and healthcare. They focus on optimizing workforce performance, operational efficiencies, and building long-term client relationships through personalized solutions. With a strong commitment to excellence and customer-centric approach, Vaco has gained recognition as one of the fastest-growing companies in the United States.
Full Job Description
- Hours are Flex - 7AM-6:30PM (8/hour day) - depends on assigned region
- Hybrid Customer Service 80% and Sales 20% role
- Servicing existing accounts
- Base plus bonus offered
- This role is relationship based and not transaction based. The role will be from cradle to grave with each client and candidate needs the ability to maintain and cultivate the relationship
- Call on current clients/business
- Handle client calls, questions and concerns
- Source leads and cold call new clients/businesses
- Strong follow up to clients on product needs
- Cultivate long-lasting client relationships
- Answer any product details; concerns; overcoming objectives
- Achieve goals monthly and yearly
- Cross-sell products when applicable
- Ensure high level of customer service
- Remain knowledgeable of products and classes offered
- "Go the extra mile" to drive sales and exceptional service
- Responsible; respectful; and resourceful employee
- Able to multi-task; yet focus on the task-at-hand with great detail and accuracy
- Strong command of the English language; both verbal and written
- Bilingual is a plus but not required
- Strong written and verbal communication
- Outgoing and personable
- High attention to details
- Proficient Microsoft Office skills
- New college grads welcome
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