Program Manager

Position Summary: Manage a portfolio of projects within the scope, including project assignment, oversight, adherence to timelines, client communication, and performing laboratory duties as needed.

Key Responsibilities & Accountabilities:

Program Management:

• Plan and manage project timelines to ensure on-time delivery of project milestones.
• Conduct performance reviews and evaluations of assigned staff.
• Collaborate with sales, marketing, and management to develop strategic initiatives.
• Oversee project capacity, scope, and budget.
• Partner with Sales to define project scope and review proposals for new work.
• Plan and allocate project resources effectively.
• Lead method validation and development on analytical equipment; create new methods as needed to support projects.
• Implement and maintain best practices for internal and external interactions with staff and colleagues.
• Supervise, coach, mentor, and motivate assigned staff.

Staff Training & Development:

• Develop and implement training materials for both new and existing staff, covering sample preparation, analysis, interpretation, and instrument qualifications.
• Training methods may include presentations, hands-on training, practice samples, proficiency tests, and written competency evaluations.
• Oversee the training of new hires, including day-to-day management of their schedules until training is completed.
• Conduct or coordinate technical reviews of new staff to assess the effectiveness of their training and identify any gaps.
• Participate in the interview process for new hires.

Financial & Operational Oversight:

• Prepare financial summaries for the department, including monthly revenue, labor utilization, and annual ROI of services.

Communication Requirements:

• Act as the customer champion, ensuring clear and effective communication with clients.
• Communicate project timelines and resource needs to Management and Quality teams.
• Provide regular status updates on project milestones, deliverables, dependencies, risks, and issues, keeping leadership informed.
• Monitor, track, and manage outcomes to resolve issues, conflicts, dependencies, and critical deliverables.
• Keep management informed on pending programs.
• Attend conferences to support programs and sales initiatives as needed.

Meeting Requirements:

• Organize initial project meetings with new clients as required.
• Lead project closeout meetings with clients as necessary.
• Support customer teleconferences and prepare meeting minutes when needed.
• Participate in client visits alongside Sales, as required.
• Attend the following meetings:
• Management update meetings
• Revenue meetings as needed
• Client and regulatory audits
• Management Committee meetings

Quality:

• Report Out of Specifications (OOS) results to clients within two business days, unless otherwise specified in the Quality Agreement.
• Complete required quality documentation within requested time frames.

Lab Requirements:

• Ensure study protocols, test methods, and reports are delivered within project timelines.
• Assist in troubleshooting lab-related issues.
• Perform lab work as needed to ensure project completion.
• Conduct technical reviews of projects when necessary.

Minimum Qualifications:

• Education: BA/BS degree in a natural science (required).
• Experience: Preferred five (5) years of experience as a scientist in the field of Pharmaceutical Sciences.