Associate Product Manager

Job Highlights

Using AI ⚡ to summarize the original job post

Responsibilities

• Help identify business requirements, write and groom user stories, and validate product features and design.
• Execute test scripts Salesforce and integration releases during informal and formal user acceptance testing.
• Communicate product updates back to business stakeholders frequently through different channels- demos, release notes, training documentation/videos, and user guides.
• Provide end-user support and escalate/manage unresolved issues. Working with other teams where necessary.
• Facilitate train the trainer and end user training sessions.
• Resolves issues related to business use of implemented systems or processes by working with systems or process owners and project teams to find acceptable solutions.
• Incorporate Agile, Lean, and User Centered Design methodologies to execute on product development, implementation and operations.
• When applicable create reports and dashboards in SFDC to show adoption, trends, etc.
• Support team meetings (standup, grooming, retrospective, gFIM update) and help plan and facilitate stakeholder and end-user meetings/workshops.
• Participates in global projects where applicable, including working with our integration teams.
• Stay current on new features, functionality, and application capabilities of Salesforce.com to address business requirements.

Qualifications

Required

• Bachelor's degree in Software Development, Computer Science, Business, IT, or related field.
• Salesforce.com experience
• Experience with agile framework
• Strong communication, collaboration, and presentation skills
• Outgoing, willingness to interact with business, technical and user stakeholders frequently
• Collaborative and flexible working with a diverse team
• Experience with agile framework
• Strong data analysis skills: able to collect and analyze business information and draw accurate conclusions

Preferred

• Experience with JIRA

About Insight Global

Insight Global Education is an education company that offers transformative educational travel programs for university students, recent graduates, high schools, and community groups. They focus on providing safe, culturally vibrant, and educational experiences in remarkable locations around the world, connecting classrooms to communities. Their programs include curricular resources, workshops, and local experiences, with a strong emphasis on health and safety.