Raas Infotek • Burlington, MA 01805 • Posted 1 day ago via LinkedIn
Tailored resume, cover letter, and cheat sheet
Using AI ⚡ to summarize the original job post
This position involves providing technical support for staff with desktop/laptop computers, applications, printers, and related technologies. The role includes installation, configuration, and troubleshooting of hardware and software, as well as ensuring seamless integration with various systems. The technician will work closely with vendor support, the service desk, and RDS to resolve problems and maintain system functionality.
Title : Desktop Support Technician
Location : Burlington, MA 01803 (onsite)
Type : Contract(Only USC)
Job Description
This position assists staff with technical support or desktop/laptop computers, applications, printers and related technologies.
Responsibilities :-
Assists staff with installation, configuration and ongoing usability of computers and peripherals within established standards and guidelines
Works with vendor support contacts to resolve technical problems
Works with service desk and RDS as appropriate to determine and resolve problems received from clients
Responds to support requests from service desk, users and other infrastructure teams
Performs upgrades as directed to ensure the longevity of equipment
Keep track of request and make sure they are implemented as planned
Participate in incident handling concerning desktop changes.
Participate in projects concerning bigger desktop changes, for example rollout of new antivirus.
Microsoft environment knowledge (desktop & server).
Have some level of technical understanding of the products building up a desktop service.
Experience from the desktop environment.
Ensures that computers connect seamlessly with diverse systems including validation systems, file servers, email servers, application servers and administrative systems.
Provide weekly reports
Implement best practices
Be the single point of contact with customer
Technical Requirements
· Exposure on managing remote sites
· Phone support experience necessary.
· Technical helpdesk or technical call center experience is necessary.
· Disciplined, systematic problem solving skills required.
· Windows and Novell Operating systems
· Clients: Windows7, Windows Vista, Windows XP, Windows 2000
· Servers: Windows 2000, Windows 2003, Windows 2008,
· Knowledge of Active Directory, Novell eDirectory, Lotus Notes and Exchange 2003/2007
· ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service Center
· Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools
· MS Office Suite (XP, 2003, 2007): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio
· Internet browsers (e.g. Explorer, Chrome, Firefox),
· VPN and remote dial-in users
· Support for laptop, desktops, AV Devices and printers
· PDA and blackberry support
· Apple Ipad Device support
Thanks,
Nutan Choudhary
Raas Infotek
Newark, DE 19702
Phone 3024496700 Ext-124
Email: Nutan.Choudhary@raasinfotek.com
Search for other jobs like this one:
Search for popular related roles:
Search nearby locations hiring for this role: