Firebolt • Kirkland, WA 98034 • Posted 1 day ago via LinkedIn
Tailored resume, cover letter, and cheat sheet
Using AI ⚡ to summarize the original job post
As a Support Engineer at Firebolt, you will be responsible for addressing and resolving customer requests and issues swiftly and effectively. This role involves a mix of email, Slack communications, and occasional video calls, providing personalized support to customers. You will work closely with the engineering team to ensure the best solutions for customers, contribute to the Knowledge Community, and be part of the on-call rotation for critical issue resolution.
Who We Are
Firebolt is developed by a global group of data leaders who share a passion for high performance databases and a vision to meet the rising need for instant analytics experiences for data intensive apps. Together, we're building the world's fastest and most efficient cloud data warehouse.
The Team
Firebolt’s Support team is composed of customer-focused engineers who thrive on solving complex problems. Our mission is to assist customers in building exceptional data ecosystems using Firebolt, achieved through proactive support and resolving critical issues. We tackle highly complex problems and work closely with our engineering team to ensure the best solutions for our customers.
The Role
As a Support Engineer at Firebolt, your primary mission is to address and resolve customer requests and issues swiftly and effectively. Your interactions will be diverse, ranging from email and Slack communications to occasional video calls, providing a personal touch where needed.
Your technical acumen will be crucial in identifying, documenting, and reporting bugs, as well as creating and sharing best practices to empower our customers. You’ll be a pivotal player in our Knowledge Community, contributing to a growing repository of resources that help both customers and team members alike.
Our team operates across different time zones, ensuring we provide exceptional, round-the-clock service. You will work full-time and be part of the on-call rotation, ready to tackle critical issues whenever they arise, including weekends, with compensation for on-call hours worked.
What You’ll Do
Requirements
Must Have
Nice to Have
At Firebolt, we are dedicated to fostering an environment of transparency and fairness in all aspects of our operations, including compensation practices. As part of this commitment, we provide clear visibility into the pay range for each role within our organization.
The pay range listed below reflects the base salary for non-commissionable roles or on-target earnings for commissionable roles. As part of our compensation philosophy, the total compensation package is tailored to each candidate and influenced by factors such as job-related skills, level of experience, relevant certifications, and geographical location, to name a few. Please note that at this time we do not include bonuses as part of our compensation package. To ensure competitive compensation, we review employee compensation on a biannual basis and make adjustments accordingly.
Local Pay Range - 100-150K USD
Local Benefits
Search for other jobs like this one:
Search for popular related roles:
Search nearby locations hiring for this role: