Financial Customer Service

Title: Customer Service Representative

Location: 4343 Easton Commons, Columbus, OH 43219

Set Up: Hybrid; *3 days office 2 days remote

Pay Rate: $19.17 per Hour

Contract Length: 6 months *Contract Extension or Conversion to FTE based on Performance, Attendance and Business Need*

Benefits: Paid Weekly, Health, Dental & Vision Benefits Available!

Target Start Date: *upon completion of new hire onboarding.

This is a great opportunity to join a leading financial and wealth management organization that offers room for growth and advancement!

Job Description

• In this role, you will be assisting working for a Fortune 500 Financial Giant handling incoming calls and providing account service and resolution.
• This is a high-volume environment that will allow for growth opportunities while you're servicing members with their address changes, account understanding, password resets, etc.

Responsibilities

• Client Support Service Professionals handle incoming phone calls regarding various service inquiries on Brokerage accounts.
• Calls will need to respond with a high degree of accuracy and efficiency, while consistently meeting key department performance metrics.
• Functional support areas include Brokerage Cash Management products and services, Brokerage Online (client website) and Mobile app, and general account or financial related inquiries.
• Successful applicants will be highly professional, career driven, and committed to World-Class Service.
• Ability to contribute in a fast paced, team-oriented environment.
• Aptitude to multi-task and adjust quickly to change in a busy financial service center

Skills Required

• Ability to contribute in a fast paced, team-oriented environment.
• Aptitude to multi-task and adjust quickly to change in a busy financial service center

Education and Other Requirements

• College degree preferred
• Possess general knowledge of financial markets.
• Previous contact center experience

Should you accept an offer for an opportunity, with this client, we do require a background check (7 years and active cases), fingerprinting, education verification, and verification of employment history for the last 7 years. You may be required to provide documentation (copy of your diploma, W2's or Paystubs) to help us verify this information.