General Manager

The Lucky Lab Coffee Company General Manager is responsible for overseeing day to day operations of our new Dripping Springs drive-thru location, including training and performance management of all supervisory and hourly staff, inventory management, and excellent customer service. The General Manager reports to the Director of Operations.

About the Company

Here at Lucky Lab Coffee Co., we firmly believe that good people, happy dogs and a great cup of coffee make the world a better place. Each and every day our team strives to play our part, providing Austin with handcrafted, locally roasted coffee, a creative scratch-made food and drink menu, a charitable commitment to man's best friend, and classic southern hospitality. We are a team of hard workers who value customer service, collaboration, and communication. We believe in going above and beyond, both for our customers and for our co-workers.

Sales, Reporting, and Financial Responsibility

• Written and verbal store communication and top-down communication from corporate officers. Communicates with supervisors/leadership team to maintain same practices and secure policy and procedure at all levels of the operation.
• Communicates store and individual goals to team effectively while motivating others.
• Monitors inventory levels and communicates with vendors/management to maintain business relationships and secure appropriate pricing, in coordination with the General Manager.
• Maintains functional, efficient, pleasant store environment and high-quality food and beverage offerings.
• Reports performance information to corporate officers.

Leadership and Team Organization

• Leads by example and embodies the overall culture, values, mission, and standard of Lucky Lab Coffee Co.
• Is knowledgeable about the ideals and principles of Lucky Lab Coffee Company and ensures that our story is appropriately conveyed by staff as well as the store environment.
• Heavy emphasis on customer experience in every transition, guest interaction and day-to-day business operations.
• Implements training plans for new employees following the Lucky Lab Coffee Company schedule and materials. Ensures full understanding and regularly observes and coaches staff on their performance, celebrating successes as well as discussing and offering suggestions if opportunities are observed and feedback is needed.
• In collaboration with the leadership team, performs employee reviews and conducts ongoing coaching and upskilling sessions to ensure we are meeting the Lucky Lab standard.
• Models proper attendance, punctuality, customer service, and overall attitude.
• Makes decisions on matters of importance at the store level in coordination with the GM.

Quality of Products, Functionality, Safety, and Store Appearance

• Oversees and executes effective communication between baristas and kitchen staff to ensure that food and beverage offerings are fresh, labeled appropriately, and kept well-stocked.
• Ensures that all company and store standards, guidelines, and procedures are communicated and followed by staff at all times. Models all rules and policies and maintains safety features and security of café, FOH, and BOH operations.
• Ensure store appearance is maintained at all times, including café seating area, condiment bar, Merchandisers, food displays and FOH/BOH.
• Ensures proper equipment functionality and performs or enforces completion of regular equipment maintenance. Utilizes resources and available information to troubleshoot when equipment errors occur; responds in a timely and reasonable fashion to problems.
• Maintains, models, and coaches on speed of service and organizes employees to maintain the most efficient floor plan and deployment for serving customers.