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Customer Service Coordinator
Parking Guidance Systems • Richmond, TX 77406 • Posted today via LinkedIn
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In-person • Full-time • Entry Level
Job Highlights
Using AI ⚡ to summarize the original job post
We are seeking a highly organized and detail-oriented Customer Service Coordinator to manage our Zendesk customer service software, ensuring a high level of customer satisfaction through effective interaction and support. This role involves troubleshooting issues, processing order tickets, and coordinating with the Customer Service Manager to optimize operations. The ideal candidate will have proven experience in customer service, excellent communication skills, and the ability to manage multiple tasks simultaneously.
Responsibilities
- Manage Zendesk customer service software to monitor and respond to customer inquiries and support tickets in a timely manner.
- Interact positively with customers via various channels (email, phone, chat) to address their needs and resolve issues.
- Diagnose and troubleshoot customer problems, providing effective solutions and creating an exceptional customer experience.
- Pass along customer problems that rise above Customer Service Coordinator’s ability to solve to Customer Service Manager.
- Process order tickets accurately and efficiently, ensuring that all customer requirements are met.
- Run weekly reports on customer service operations and all open customer service tickets.
- Coordinate with the Customer Service Manager to develop strategies for improving service quality and operational efficiency.
- Assist in scheduling customer service team activities and ensuring proper coverage.
- Handle invoicing and billing inquiries, ensuring accuracy and timely processing.
- Maintain detailed records of customer interactions, transactions, comments, and complaints.
- Provide feedback to management regarding customer issues and areas for improvement.
Qualifications
Required
- Proven experience in customer service or a related field.
- Proficient in using customer service software, particularly Zendesk.
- Excellent communication skills, both written and verbal.
- Strong troubleshooting and problem-solving abilities.
- Good computer skills, including familiarity with spreadsheets and order processing systems.
- Detail-oriented with the ability to manage multiple tasks simultaneously.
- Strong organizational skills and ability to work effectively in a team environment.
- High school diploma or equivalent; a degree in a related field is a plus.
Full Job Description
We are seeking a highly organized and detail-oriented Customer Service Coordinator to join our dynamic team. In this role, you will manage our Zendesk customer service software and ensure a high level of customer satisfaction through effective interaction and support. You will be responsible for troubleshooting issues, processing order tickets, and coordinating with the Customer Service Manager to optimize operations.
Key Responsibilities:
- Manage Zendesk customer service software to monitor and respond to customer inquiries and support tickets in a timely manner. This position is the first line of connection for our existing customer base.
- Interact positively with customers via various channels (email, phone, chat) to address their needs and resolve issues.
- Diagnose and troubleshoot customer problems, providing effective solutions and creating an exceptional customer experience.
- Passing along customer problems that rise above Customer Service Coordinator’s ability to solve to Customer Service Manager.
- Process order tickets accurately and efficiently, ensuring that all customer requirements are met.
- Running weekly reports on customer service operations and all open customer service tickets.
- Coordinate with the Customer Service Manager to develop strategies for improving service quality and operational efficiency.
- Assist in scheduling customer service team activities and ensuring proper coverage.
- Handle invoicing and billing inquiries, ensuring accuracy and timely processing.
- Maintain detailed records of customer interactions, transactions, comments, and complaints.
- Provide feedback to management regarding customer issues and areas for improvement.
Qualifications:
- Proven experience in customer service or a related field.
- Proficient in using customer service software particularly
- Excellent communication skills, both written and verbal.
- Strong troubleshooting and problem-solving abilities.
- Good computer skills, including familiarity with spreadsheets and order processing systems.
- Detail-oriented with the ability to manage multiple tasks simultaneously.
- Strong organizational skills and ability to work effectively in a team environment.
- High school diploma or equivalent; a degree in a related field is a plus.
What We Offer:
- Competitive salary and benefits package.
- A collaborative work environment.
- Opportunities for professional growth and development.
In order to complete your application, please copy and paste the below link to complete a short personality survey.
https://go.cultureindex.com/p/yavMTnRUTnyIr5riiF
If you are a motivated individual with a passion for customer service, we invite you to apply for the Customer Service Coordinator position and join our team in creating exceptional customer experiences!
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