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Housekeeping Aide
Marriott International, Inc • Burnsville, MN 55337 • Posted 1 day ago
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In-person • Full-time • Entry Level
Job Highlights
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The Housekeeping Aide at JW Marriott Minneapolis Mall of America is responsible for responding promptly to guest and department requests, identifying and reporting maintenance issues, delivering guest requests, and maintaining cleanliness and order in public areas and guest rooms. This role involves physical activities such as lifting, pushing, and pulling objects, and requires adherence to safety and security policies.
Responsibilities
- Respond promptly to requests from guests and other departments.
- Identify and report preventative or other maintenance issues in public areas or guest rooms.
- Post caution signs and contact other departments for urgent repairs.
- Deliver guest requests and set up furniture items in guest rooms as requested.
- Remove items from hallways and transport to service areas, including debris, room service food and beverage trays, unread newspapers, soiled linens, and trash placed near Housekeeper carts.
- Clean, maintain, and store cleaning equipment.
- Follow all company and safety and security policies and procedures.
- Ensure uniform and personal appearance are clean and professional.
- Welcome and acknowledge all guests according to company standards.
- Support team to reach common goals.
- Ensure adherence to quality expectations and standards.
- Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance.
- Ability to push and pull a loaded a housekeeping cart and other work-related machinery over sloping and uneven surfaces.
- Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
- Visually inspect tools, equipment, or machines (e.g., to identify defects).
- Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
- Move through narrow, confined, or elevated spaces.
- Move up and down a ladder.
- Stand, sit, kneel, or walk for an extended period across an entire work shift.
Qualifications
Required
- No high school diploma or G.E.D. equivalent.
- No related work experience.
- No supervisory experience.
- None required.
About Marriott International, Inc
Marriott Bonvoy, a loyalty program by Marriott International, offers benefits such as free nights, room upgrades, and exclusive perks to its members. Marriott International, founded in 1927, operates over 7,500 properties worldwide, providing luxury, premium, and select-service hotels, along with timeshare properties. The company has a strong market presence, competing with major hotel chains and continuously expanding through acquisitions and partnerships.
Full Job Description
Job Category Housekeeping & Laundry
Location JW Marriott Minneapolis Mall of America, 2141 Lindau Lane, Bloomington, Minnesota, United States VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
POSITION SUMMARY
Respond promptly to requests from guests and other departments. Identify and report preventative or other maintenance issues in public areas or guest rooms. Post caution signs. Contact other departments directly for urgent repairs. Deliver guest requests and set up furniture items in guest rooms as requested. Remove items from hallways and transport to service areas, including debris, room service food and beverage trays, unread newspapers, soiled linens, and trash placed near Housekeeper carts. Clean, maintain, and store cleaning equipment.
Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; properly store flammable materials. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Support team to reach common goals. Ensure adherence to quality expectations and standards. Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance. Ability to push and pull a loaded a housekeeping cart and other work-related machinery over sloping and uneven surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Visually inspect tools, equipment, or machines (e.g., to identify defects). Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move up and down a ladder. Stand, sit, kneel, or walk for an extended period across an entire work shift. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: No high school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
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