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Security Service Technician
Johnson Controls International • Memphis, TN 37544 • Posted 4 days ago
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In-person • Full-time • Mid Level
Job Highlights
Using AI ⚡ to summarize the original job post
As a Security Service Technician at Johnson Controls International, you will be a troubleshooter and service expert, alleviating customer concerns regarding security systems. You will advise customers and the customer care center on the status of systems and processes inspections, repair or replace burglar alarms, fire alarms, CCTV systems, Card Access systems, and other security equipment. This role involves working independently with all necessary tools and equipment provided.
Responsibilities
- Troubleshoot and service security systems
- Advise customers and the customer care center on the status of systems and processes inspections
- Repair or replace burglar alarms, fire alarms, CCTV systems, Card Access systems, and other security equipment
- Locate and alleviate trouble with damaged equipment or wiring
- Readjust equipment, repair or replace inoperative equipment and test for operation
- Prepare trouble order forms to report temporary repairs
- Coordinate inspections and/or installations with police, fire departments, or other appropriate agencies
- Provide recommendations and solutions to ensure facility is running efficiently, including upselling opportunities
- Provide quotes to support recommendations and solutions
Qualifications
Required
- High School Diploma or equivalent
- Minimum 3-4 years’ experience installing and inspecting/repairing Tyco Integrated Security or comparable product line
- Experience with Card Access/CCTV/IP cameras
- Excellent communication skills
- Electrical/Electronic background
- Valid driver's license
Preferred
- Fire alarm experience
- Some college
- NICET II or greater
About Johnson Controls International
Johnson Controls is a multinational conglomerate headquartered in Milwaukee, Wisconsin, United States. The company specializes in building efficiency, automotive experience, and power solutions. Johnson Controls offers building management systems, HVAC equipment, fire and security systems, energy storage solutions, and automotive seating and interior systems aimed at optimizing energy usage, enhancing comfort, and ensuring sustainability in buildings and vehicles.
Full Job Description
Be part of the future!
We are one team, dedicated to working collaboratively to create purposeful solutions that propel the world forward. We hope you will join our diverse team of top people – you bring your talent, and we will give you the space and opportunities to grow and succeed. We are committed to making a difference.
What we offer:
Competitive Starting Pay
Paid Training
Global Advancement Opportunities
Company Vehicle (as applicable)
Referral Bonuses
Comprehensive Benefits
Medical/Dental/Vision insurance
Health Savings Account (HAS)
Life Insurance
401(k) savings plan with company match
Short-Term and Long-Term Disability
Employee Assistance Program
Wellness Program
And More!
What you will do
A Johnson Controls Service Technician is a troubleshooter and service expert. You will alleviate concerns the customer may have regarding a security system. You will advise customers and the customer care center of the status of systems and processes inspections. You will repair or replace burglar alarms, fire alarms, CCTV systems, Card Access systems and other security equipment. This Technician will be set up with all of the tools and equipment needed to work independently from a remote location. Provide our customers with the highest level of service to solve building inefficiencies and resolve service related items. As a trusted advisor to our customers you will provide solutions and outcomes at the time of service
How you will do it
As a Commercial Service Technician you will locate and alleviate trouble with damaged equipment or wiring; readjust equipment, repair or replace inoperative equipment and test for operation; prepare trouble order forms to report temporary repairs. You will also coordinate inspections and/or installations with police, fire departments, or other appropriate agencies. Service Technicians will be responsible for the service and repair Commercial security/Fire Alarm/CCTV/Card Access systems. Provide recommendations and solutions to ensure facility is running efficiently to include upselling opportunities.
Provide quotes to support recommendations and solutions.
What we look for
Required
High School Diploma or equivalent.
Minimum 3-4 years’ experience installing and inspecting/repairing Tyco Integrated Security or comparable product line.
Experience with Card Access/CCTV/IP cameras
Excellent communication skills.
Electrical/Electronic background.
Valid driver's license.
Preferred
Fire alarm experience preferred.
Some college
NICET II or greater
Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.
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