Customer Service Representative

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

**Position Summary**

CVS Health, a Fortune 5 company is hiring for a Healthcare Customer Service Representative. As a Customer Service Representative, you will handle inbound calls from medical offices, physicians and healthcare providers in support of our Prior Authorization Department. In addition you will be the important first-line of contact with our customers. You will set the tone for how our company provides support services. This is a fast-paced position that requires attention to detail and multi-tasking. Our Customer Support Representatives continuously evaluate and drive process improvements that positively impact our client experiences and align to the goals and objectives of the organization.

We need individuals with excellent written and verbal communication skills, as well as attention to detail with a customer focused mindset. There is flexibility to work overtime as needed and attend a 3-5 week training (Training hours are 7:00 am-3:30 pm local time).

After training you will have the opportunity to earn a Certified Pharmacy Technician Certificate.

Additional responsibilities:

Ensure questions and issues are resolved promptly and accurately

Assist with gathering information, assessing and fulfilling our callers' needs, and providing education along the way

Contribute to the achievement of our service level goals

Collaborate with internal and external business partners to provide solutions

We offer a comprehensive benefits package which includes medical, dental, vision insurance as well as a wide-ranging list of supplemental benefits and discount programs. In addition to sixteen paid days off for employees, we also offer ten paid holidays.

**Required Qualifications**

1+ year of Customer Service experience

Previous experience working in Windows, Microsoft or similar application

**Preferred Qualifications**

Six months of high volume call center customer service experience

Prior Healthcare experience with benefits, insurance, and prescriptions

**Education** Verifiable High School Diploma or GED

**Pay Range**

The typical pay range for this role is:

$17.00 - $25.65

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off ("PTO") or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.

For more detailed information on available benefits, please visit Benefits | CVS Health (https://jobs.cvshealth.com/us/en/benefits)

We anticipate the application window for this opening will close on: 10/02/2024

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.