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Healthcare Revenue Cycle, Product Operations Specialist - Experian Health - Remote
Experian • Remote • Posted 2 days ago
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Remote • Full-time • Senior Level
Job Highlights
Using AI ⚡ to summarize the original job post
As a Product Operations Specialist at Experian Health, you will be a critical member of the Product Management team, collaborating with leaders across various departments to manage the entire asset management life cycle for payment terminals. This role involves designing and implementing process improvements, managing the lifecycle of payment terminals, ensuring accurate CRM/Salesforce updates, and working closely with the Finance department for billing processes. The position requires a bachelor's degree and over 5 years of operations-focused program management experience in a Product organization, specifically in healthcare revenue cycle.
Responsibilities
- Work with the Product Management team and leaders from Implementation, Customer Support, Sales, and Sales Operations to guide product goals and ensure smooth operations
- Design and implement process improvement to enhance efficiency throughout the asset management life cycle, identifying and addressing areas for optimization
- Manage the entire lifecycle of payment terminals, from order acceptance with clients to coordinating with the payment gateway for device shipments
- Ensure there are accurate CRM/Salesforce updates to link Sales to opportunities
- Ensure quick and accurate billing by working with the Finance department to refine billing processes and resolve any discrepancies
- Lead operational activities, collaborating with Product Management leaders to accomplish strategies and manage projects
- Design and manage a successful operating rhythm of meetings and reporting
Qualifications
Required
- Bachelor's degree
- 5+ years of applicable Operations-focused program management experience in a Product organization
- 5+ years working in healthcare revenue cycle
- Experience setting up new product related processes and with building project plans for complex projects
- Proficiency in Salesforce and understanding of billing and finance processes
About Experian
Experian is a global information services company specializing in data, analytics, and technology solutions for businesses and consumers. It offers products such as credit reports, credit scores, identity theft protection, fraud detection, marketing services, and decision analytics. Headquartered in Dublin, Ireland, Experian operates in over 100 countries and competes with other major credit reporting agencies like Equifax and TransUnion.
Full Job Description
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realise their financial goals and help them save time and money.
We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.
We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com
Within Experian Health, as a Product Operations Specialist, you will be critical to our Product Management team by collaborating with leaders, managing the entire asset management life cycle for payment terminals, ensuring seamless process efficiencies and meeting operational goals across Implementation, Customer Support, Sales, Sales Operations, and Product teams. You will report to the Product organization and be the primary contact for our payment device suppliers.
You'll have opportunity to:
+ Work with the Product Management team and leaders from Implementation, Customer Support, Sales, and Sales Operations to guide product goals and ensure smooth operations
+ Design and implement process improvement to enhance efficiency throughout the asset management life cycle, identifying and addressing areas for optimization
+ Manage the entire lifecycle of payment terminals, from order acceptance with clients to coordinating with the payment gateway for device shipments
+ Ensure there are accurate CRM/Salesforce updates to link Sales to opportunities
+ Ensure quick and accurate billing by working with the Finance department to refine billing processes and resolve any discrepancies
+ Lead operational activities, collaborating with Product Management leaders to accomplish strategies and manage projects
+ Design and manage a successful operating rhythm of meetings and reporting
+ Bachelor's degree
+ 5+ years of applicable Operations-focused program management-product operations experience in a Product organization
+ 5+ years working in healthcare revenue cycle
+ Experience setting up new product related processes and with building project plans for complex projects
+ Experience with product operations or a similar role, with expertise in asset management, payment terminals, and team collaboration.
+ Proficiency in Salesforce and understanding of billing and finance processes
+ Benefits/Perks:
+ Great compensation package and bonus plan
+ Core benefits including medical, dental, vision, and matching 401K
+ Flexible work environment, ability to work remote
+ Flexible time off including volunteer time off, vacation, sick and 12-paid holidays
Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; Great Place To Work in 24 countries, FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
#LI-Remote
We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.
We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com
Within Experian Health, as a Product Operations Specialist, you will be critical to our Product Management team by collaborating with leaders, managing the entire asset management life cycle for payment terminals, ensuring seamless process efficiencies and meeting operational goals across Implementation, Customer Support, Sales, Sales Operations, and Product teams. You will report to the Product organization and be the primary contact for our payment device suppliers.
You'll have opportunity to:
+ Work with the Product Management team and leaders from Implementation, Customer Support, Sales, and Sales Operations to guide product goals and ensure smooth operations
+ Design and implement process improvement to enhance efficiency throughout the asset management life cycle, identifying and addressing areas for optimization
+ Manage the entire lifecycle of payment terminals, from order acceptance with clients to coordinating with the payment gateway for device shipments
+ Ensure there are accurate CRM/Salesforce updates to link Sales to opportunities
+ Ensure quick and accurate billing by working with the Finance department to refine billing processes and resolve any discrepancies
+ Lead operational activities, collaborating with Product Management leaders to accomplish strategies and manage projects
+ Design and manage a successful operating rhythm of meetings and reporting
+ Bachelor's degree
+ 5+ years of applicable Operations-focused program management-product operations experience in a Product organization
+ 5+ years working in healthcare revenue cycle
+ Experience setting up new product related processes and with building project plans for complex projects
+ Experience with product operations or a similar role, with expertise in asset management, payment terminals, and team collaboration.
+ Proficiency in Salesforce and understanding of billing and finance processes
+ Benefits/Perks:
+ Great compensation package and bonus plan
+ Core benefits including medical, dental, vision, and matching 401K
+ Flexible work environment, ability to work remote
+ Flexible time off including volunteer time off, vacation, sick and 12-paid holidays
Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; Great Place To Work in 24 countries, FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
#LI-Remote
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