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Practice Manager 1

Banfield Pet Hospital • McDonough, GA 30252 • Posted 4 days ago

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In-person • Full-time • Mid Level Manager

Job Highlights

Using AI ⚡ to summarize the original job post

The Practice Manager at Banfield Pet Hospital is responsible for managing the hospital to ensure the highest quality of veterinary care, exceptional client service, associate engagement, and maximum productivity of the veterinary medical team. This role involves partnership with the Chief of Staff and other key stakeholders to optimize hospital operations, team management, and business performance.

Responsibilities

  • Manage the hospital to ensure the highest quality of veterinary care.
  • Ensure exceptional client service.
  • Increase associate engagement.
  • Maximize productivity of the veterinary medical team.
  • Partner with the Chief of Staff to ensure good communication with clients, associates, field leadership, Central Team Support, and PetSmart.
  • Optimize growth of both businesses in partnership with the PetSmart Store Director, Salon Manager, Training Manager, and PetsHotel Manager (if applicable).
  • Operate an effective and productive hospital team in partnership with the COS.
  • Ensure a safe and engaging hospital environment.
  • Improve both the medical quality and business performance of the hospital.

About Banfield Pet Hospital

Banfield Pet Hospital is the largest privately-owned veterinary practice in the U.S., offering a wide range of veterinary services, including routine check-ups, surgeries, dental care, and diagnostics. They are known for their preventive care approach and provide comprehensive Optimum Wellness Plans tailored to specific pet needs. Banfield operates over 1,000 veterinary hospitals across the country and has partnerships with major pet retailers like PetSmart and Petco.

Full Job Description

The primary purpose and function of the Practice Manager is to manage the hospital and ensure the highest quality of veterinary care, exceptional client service, associate engagement and maximum productivity of the veterinary medical team. The Practice Manager, in partnership with the Chief of Staff (COS), ensures good communication with clients, associates, field leadership, Central Team Support, and PetSmart, and partners with the PetSmart Store Director, Salon Manager, Training Manager and PetsHotel Manager (if applicable) to optimize growth of both businesses. The Practice Manager partners with the COS (if applicable) to operate an effective and productive hospital team, ensure a safe and engaging hospital environment, and improve both the medical quality and business performance of the hospital.

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