Customer Experience (CX) Intern

**What You'll Do**

**As a Customer Experience Intern, you'll partner across the US Benefits and Protection Experience team (CX and UX) to bring experiences to life!**

This role will provide support in the development of customer experiences, as well as translation of the vision into tangible business goals and capabilities. Influence in the customer experience function extends to a variety of abilities, with focus on understanding the customer through insights and identifying the problems to be solved.

**Though your experience, here's where you may assist:**

+ Socializing customer insights across business functions to bring action

+ Uncovering and refining additional customer insight sources

+ Cataloging & prioritizing insights for long-term sustainable use

+ Analyzing available data to partner with team members on project work

This area partners with many areas within Principal which includes teams like new business, marketing, product management, sales and compensation, technology, finance, and many more. Getting to know the many areas in our organization is a phenomenal way to learn and develop your skills and build lasting professional relationships!

**Who You Are**

+ Currently pursuing or completed undergraduate degree in a relevant degree program such as marketing, data analytics, psychology, organizational design, research, design, or general business degree

+ The ability to take initiative, be a self-starter, collaborate with individuals at all levels, and build relationships required

+ Strong communication skills (written and verbal) and leadership skills influence proven through formal positions in student organizations, community involvement or employment experiences.

+ Ability to learn and thrive in 'the gray'

+ Strong academic performance

**What Will Help You Stand Out**

+ Leadership, community engagement, and involvement beyond the classroom

+ Experience with Excel or Power BI

+ Exposure to Medallia or Qualtrics

**Our Internship Culture**

Join an established program that provides hands-on experiences for 200+ interns each year! You'll learn new skills with dedicated teams and mentors, build your professional network and collaborate across a global Fortune 500 company. We care about offering you diverse experiences and exciting challenges that push you to reach for bigger life goals, all while enjoying our flexibility and work life balance. Join us for events such as our Executive Speaker Series, gain career direction, and much more! https://www.principal.com/about-us/careers/internships

**Internship Stipend**

You will receive a lump sum stipend of $3,000. This amount is intended to support incidental expenses you may incur as part of your internship. The Company will provide a tax gross-up on this stipend as a financial benefit but is not intended to compensate for all tax liabilities.

**Hours:**

40 hours per week

**Location:**

Based at the Principal Headquarters in Des Moines IA

**Pay Rates:**

$18.00 to $20.00 per hour depending upon previous internship experience

**Salary Range Information**

Salary ranges below reflect targeted base salaries. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation for all roles will be based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer.

**Salary Range (Non-Exempt expressed as hourly; Exempt expressed as yearly)**

$18 - $20 / hour

**Time Off Program**

Paid company holidays and any time off required in your state.

**Pension Eligible**

No

**Additional Information**

**See your future. And make it real.**

Starting your career on the right track is important. That's why we offer you a hands-on internship program full of focused activities and opportunities to gain experience, make connections, and learn the business from the inside out.

Through your experience, here's what you can expect:

+ Work alongside experienced professionals

+ Gain career direction to help you achieve your professional and personal goals.

+ Contribute to work that helps more people and businesses around the world save enough, have enough and protect enough.

+ Explore new perspectives in an inclusive, welcoming culture.

**Work Authorization/Sponsorship**

At this time, we're not considering candidates that need any type of immigration sponsorship (additional work authorization or permanent work authorization) now or in the future to work in the United States? This includes, but IS NOT LIMITED TO: F1-OPT, F1-CPT, H-1B, TN, L-1, J-1, etc. For additional information around work authorization needs please use the following links.

Nonimmigrant Workers (https://www.uscis.gov/working-in-the-united-states/temporary-nonimmigrant-workers) and Green Card for Employment-Based Immigrants (https://www.uscis.gov/green-card/green-card-eligibility/green-card-for-employment-based-immigrants)

**Investment Code of Ethics**

For Principal Global Investors positions, you'll need to follow an Investment Code of Ethics related to personal and business conduct as well as personal trading activities for you and members of your household. These same requirements may also apply to other positions across the organization.

**Experience Principal**

While our expertise spans the globe, we're bound by one common purpose: to foster a world where financial security is accessible to all. And our success depends on the unique experiences, backgrounds, and talents of our employees - individually and all of us together. Explore our core values (https://www.principal.com/about-us/careers#core-values) , benefits (https://www.principal.com/about-us/careers#benefits) and why we're an exceptional place (https://www.principal.com/about-us/careers#reputation) to grow your career.

**Principal is an Equal Opportunity Employer**

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

**Posting Window**

We will accept applications for 3 full days following the Original Posting Date, after which the posting may remain open or be removed based upon applications received. If we choose to post the job again, we will accept additional applications for at least 1 full day following the Most Recently Posted Date. Please submit applications in a timely manner as there is no guarantee the posting will be available beyond the applicable deadline.

**Original Posting Date**

9/17/2024

**Most Recently Posted Date**

9/18/2024