Industry Solutions Consultant - Hybrid R0043306

**Industry Solutions Consultant** **-** **Hybrid** **R0043306**

**Summary** :

This Industry Solutions Consultant is responsible for assisting with the design and the testing of ftwilliam.com product features and enhancements focusing on, but not limited to, the ftwPortal Pro software. This individual works as part of an agile team making sure features and enhancements are well designed and tested thoroughly to make sure items delivered to production are in working order to provide the best user experience.

**Hybrid** : Eight days a month we come together in our office to experience the value of connecting with colleagues. You will report to the **Manager, Consulting - Industry Solutions** **-** **LR US** and work under the leadership of the **Director, Product & Operations** **-** **LR US** .  This role is a part of the CCH Incorporated - LR US division. \#LI-Hybrid

**Hybrid Locations** : Please refer to the bottom of the job description for the specific office addresses across the following states: AZ, CA, CO, CT, DE, FL, GA, IL, IN, KS, MA, MD, MN, MO, NY, OH, PA, TX, and WI.

**Required Job Qualifications (Minimum):**

+ **Experience:**

+ 0-5 years of experience in the retirement plan industry

+ 0-5 years of experience working in a development QA environment

+ MS Office suite, especially Excel

+ customer support

+ Familiarity with ftwilliam.com'sftwPortal Pro software

+ Familiarity with automated testing tools

+ **Travel: ** Not expected to exceed 2-3 trips per year

**Preferred** **Job Qualifications:**

+ **Education** :

+ 4 Year degree preferably Bachelor's in Quality Assurance or equivalent experience is a plus, not required

+ Qualified 401(k) Administrator (QKA) or Qualified 401(k) Consultant (QKC) designation through ASPPA or equivalent experience is a plus, not required

+ Certified Pension Consultant (CPC) is a plus, not required

+ **Experience** :

+ Ability to work as a contributing member of a team

+ Detail oriented

+ Ability to multi-task

+ Ability to work independently

+ Ability to perform well under pressure

**Essential Responsibilities:**

+ Collect design requirements and, working with product owner, help create user stories, complete with sample plans and acceptance testing, that developers will use to develop new features and enhancements

+ Fully test new features and document all tests that have been run

+ Manual testing

+ The use of automated testing software to create regression tests for similar features and enhancements

+ Stay up to date with current testing practices and methodologies

+ Suggest software improvements through the course of testing

+ Work with other QA staff to create testing policies and procedures so that documentation is consistent

**S** **oftware Quality Assurance Duties** **:**

+ To learn how to use the automated testing software to serve as future regression tests

+ Comprehensive knowledge of Excel

+ Able to switch gears and help test other parts of the software, when requested

+ Will need a basic understanding of all software modules that ftwilliam.com offers

+ Assist with all areas of customer support, when applicable, during busy times

+ Normal office environment

**Additional Information:**

Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including: **Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave** . Full details of our benefits are available - https://www.mywolterskluwerbenefits.com/index.html

**Wolters Kluwer (EURONEXT: WKL)** is a global leader in professional information, software solutions, and services for the healthcare, tax and accounting, financial and corporate compliance, legal and regulatory, and corporate performance and ESG sectors. We help our customers make important decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services.  Wolters Kluwer reported 2022 annual revenues of 5.5 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 20,000 people worldwide. We are headquartered in Alphen aan den Rijn, the Netherlands. 

+ Ranked by **Forbes Magazine** as among America's Best Large Employers for 2022 - **\#84** .

+ Wolters Kluwer secures 2nd place in Newsweek's Most Trustworthy Companies List 2023

+ CEO Nancy McKinstry ranked 16th by Harvard Business Review of the best performing CEOs in the World.

+ WK \#1 for gender equality in the workplace in the Netherlands & \#47 worldwide for 2023 .

Diversity Matters

Wolters Kluwer strives for an inclusive company culture in which we attract, develop, and retain diverse talent to achieve our strategy. As a global company, having a diverse workforce is of the utmost importance. We've been recognized by employees as a European Diversity Leader in the Financial Times, as one of Forbes America's Best Employers for Diversity in 2022, 2021 and 2020 and as one of Forbes America's Best Employers for Women in 2021, 2020, 2019 and 2018. In 2020, we placed third in the Female Board Index, and were recognized by the European Women on Boards Gender Diversity Index. Wolters Kluwer and all of our subsidiaries, divisions and customer/departments is an Equal Opportunity / Affirmative Action employer.

**The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job.  ** **They're** **not intended to be an exhaustive list of all responsibilities and requirements. The job description provided is subject to revision and modification at any time.**

**List of addresses:**

AZ-Phoenix-N Central

CA-Glendale-North Brand Blvd-330

CA-Glendale-North Brand Blvd-450

CO-Denver-South Syracuse St

CT-Glastonbury-Glastonbury Blvd

DE-Wilmington-Orange St

FL-Tampa-West Boy Scout Blvd

GA-Kennesaw-Chastain Meadows Ct NW

IL-Chicago-South LaSalle St

IN-Indianapolis-Woodfield Crossing Blvd

KS-Wichita-East Douglass

MA-Waltham-Third Ave

MD-Baltimore-West Pratt Street

MN-Minneapolis-South Fifth St

MO-Clayton-South Central Ave

NY-New York-Liberty St

OH-Columbus-Easton Commons Way

PA-Philadelphia-Market St

TX-Houston-Allen Pkwy

WI - Madison - Junction Rd.

**Compensation:**

Target salary range CA, CT, CO, HI, NY, WA: $74,000-$102,200

**Additional Information** :

Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.

EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.