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Full Time - Fulfillment Associate - Day

Lowe's • Baltimore, MD 21217 • Posted 1 day ago

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In-person • Full-time • Entry Level

Job Highlights

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As a Fulfillment Associate at Lowe's, you will be responsible for delivering quality customer service while maintaining a store that is clean, safe, and stocked with the products customers need. This role involves being friendly and professional, ensuring merchandise is in good condition, accurately accounted for, and delivered to customers on-time. You will also assist customers, delivery team members, and Installation PROviders by pulling and preparing orders prior to pick up, replenishing shelves, and loading merchandise into vehicles.

Responsibilities

  • Be friendly and professional, and respond quickly to customer and associate needs.
  • Ensure merchandise is in good condition, accurately accounted for, and delivered to customers on-time.
  • Pull merchandise safely for loading onto delivery trucks and help customers and staff move merchandise safely.
  • Assist customers, delivery team members, and Installation PROviders by pulling and preparing orders prior to pick up, replenishing shelves for next customers and loading merchandise into their vehicles.
  • Ensure that the right products are delivered to customers by accurately pulling, inspecting and preparing merchandise for delivery or pick up, as well as verifying invoices against loaded products.
  • Ensure deliveries are ready upon truck arrival, and assist with loading merchandise, including large appliances.
  • Lift and move merchandise for staff and customers frequently throughout his/her shift.
  • Certified on the following Power Equipment (PE) within 30 days of start date in the Pro Department: forklifts, pallet jacks and electrical lifts.

Qualifications

Required

  • Ability to read, write, and perform basic arithmetic (addition, subtraction).
  • 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
  • 6 months experience using common retail technology, such as smart phones and tablets.
  • Ability to obtain sales related licensure or registration as may be required by law.
  • Minimally must be able to lift 25 pounds without assistance; may lift over 25 pounds with or without assistance.
  • Requires morning, afternoon and evening availability any day of the week.
  • Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties.

Preferred

  • 6 months retail experience.
  • 6 months of experience in a customer service or product fulfillment position at a home improvement or hardware retailer in related department (e.g., kitchen, plumbing, electrical, lawn and garden).
  • 6 months experience in any industry inspecting, carrying, loading, and unloading product or material in or out of vehicles.

About Lowe's

Lowe's is a leading American home improvement retailer that offers a wide range of products and services to help customers enhance and maintain their homes. The company operates over 2,200 stores across the United States, Canada, and Mexico, with a strong emphasis on providing quality products, exceptional service, and innovative solutions for home improvement projects. Although facing competition from The Home Depot, Lowe's continues to invest in technology, expand its online offerings, and improve the customer experience to meet evolving needs in the market.

Full Job Description

**What You Will Do**

All Lowe's associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products customers need. As a Fulfillment Associate, this means:

- Being friendly and professional, and responding quickly to customer and associate needs.

- Ensuring merchandise is in good condition, accurately accounted for, and delivered to customers on-time.

- Pulling merchandise safely for loading onto delivery trucks and helping customers and staff move merchandise safely.

The Fulfillment Associate assists customers, delivery team members, and Installation PROviders by pulling and preparing orders prior to pick up, replenishing shelves for next customers and loading merchandise into their vehicles. To meet the needs of our customers, this associate must feel comfortable engaging in conversations with other associates to ensure correct products are delivered on time. The associate helps ensure that the right products are delivered to our customers by accurately pulling, inspecting and preparing merchandise for delivery or pick up, as well as verifying invoices against loaded products. In addition, the associate ensures deliveries are ready upon truck arrival, and assists with loading merchandise, including large appliances. Safety is critical because this associate lifts and moves merchandise for staff and customers frequently throughout his/her shift. Fulfillment Associate(s) assigned to the Pro Department are required to be certified on the following Power Equipment (PE) within 30 days of their start date in the Pro Department: forklifts, pallet jacks and electrical lifts.

Travel Requirements: This role does not require regular travel; however, this role may need to travel on occasion to meetings, trainings, or to support neighboring stores.

**What We're Looking For**

- Hourly Full Time or Part Time: Generally scheduled 39 to 40 or up to 25 hours per week, respectively; more hours may be required based on the needs of the store.

- Requires morning, afternoon and evening availability any day of the week.

- Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties.

- Minimally must be able to lift 25 pounds without assistance; may lift over 25 pounds with or without assistance.

**What You Need To Succeed**

Minimum Qualifications

- Ability to read, write, and perform basic arithmetic (addition, subtraction).

- 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.

- 6 months experience using common retail technology, such as smart phones and tablets.

- Ability to obtain sales related licensure or registration as may be required by law.

_Preferred Qualifications_

- 6 months retail experience.

- 6 months of experience in a customer service or product fulfillment position at a home improvement or hardware retailer in related department (e.g., kitchen, plumbing, electrical, lawn and garden).

- 6 months experience in any industry inspecting, carrying, loading, and unloading product or material in or out of vehicles.

_Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law._

Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.