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Merchandising ASM
Lowe's • Hope Mills, NC 28348 • Posted 1 day ago
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In-person • Full-time • Junior Manager
Job Highlights
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The Merchandising Assistant Store Manager at Lowe's is responsible for delivering quality customer service while maintaining a store that is clean, safe, and stocked with the products customers need. This role involves anticipating customer flow, planning for sales spikes, conducting safety walks, and ensuring the store meets sales and margin goals. The position requires collaboration with the store leadership team and Area support staff to assess customer needs and develop strategies for achieving service, sales, and operational objectives. Occasional travel may be required to support neighboring stores.
Responsibilities
- Anticipating customer flow and work demand and redirecting efforts and schedules to ensure proper coverage when and where needed.
- Planning for spikes in sales and ensuring the store has the in-stock position to support the demand.
- Conducting safety walks, monitoring use of store power equipment, and coaching associates around safe work practices.
- Leading a team of associates to ensure exceptional service and a well-stocked store.
- Achieving sales and margin goals while driving operational efficiencies.
- Collaborating with peers on the store leadership team, District Manager, and Area support staff to assess customer needs and develop strategies for achieving service, sales, and operational objectives.
- Rotating through Specialty and Operations assignments for cross-training and development.
- Providing full leadership over the store as needed.
Qualifications
Required
- 2 years of experience leading associates in a retail environment.
- 3 years of experience working in a fast-paced, cross-functional work environment.
- 1 year of experience performing manager-on-duty responsibilities, including management of daily store operations and processes within and beyond assigned areas of responsibility.
- Experience using Microsoft Office Suite.
- Ability to obtain sales related licensure or registration as may be required by law.
- Minimally must be able to lift 25 pounds without assistance; may lift over 25 pounds with or without assistance.
- Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties.
Preferred
- Bachelor's degree in related field.
- 5 years of experience leading service associates in a retail or consumer service industry.
- 3 years of experience performing manager-on-duty responsibilities, including management of daily store operations and processes within and beyond assigned areas of responsibility.
- Experience working in the home improvement retail sector.
- Broad knowledge of interior/exterior product categories (e.g., flooring, cabinets, millwork, building materials, appliances, home decor, lighting, plumbing).
- Experience working with store computer systems (including but not limited to: Project Tool, Genesis, M2O, Thin Client, etc.).
About Lowe's
Lowe's is a leading American home improvement retailer that offers a wide range of products and services to help customers enhance and maintain their homes. The company operates over 2,200 stores across the United States, Canada, and Mexico, with a strong emphasis on providing quality products, exceptional service, and innovative solutions for home improvement projects. Although facing competition from The Home Depot, Lowe's continues to invest in technology, expand its online offerings, and improve the customer experience to meet evolving needs in the market.
Full Job Description
**What You Will Do**
All Lowe's associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need. As an Merchandising Assistant Store Manager, this means:
- Anticipating customer flow and work demand and redirecting efforts and schedules to ensure proper coverage when and where needed.
- Planning for spikes in sales and ensuring the store has the in-stock position to support the demand.
- Conducting safety walks, monitoring use of store power equipment, and coaching associates around safe work practices.
The Merchandising Assistant Store Manager leads a team of associates who work together to ensure our customers receive exceptional service while shopping in a clean, safe, well-stocked store. The Merchandising Assistant Store Manager is accountable for achieving sales and margin goals while driving operational efficiencies and maximizing overall customer satisfaction with the Lowe's in-store experience. At times, the Merchandising Assistant Store Manager is expected to provide full leadership over the store.
The Merchandising Assistant Store Manager collaborates with peers on the store leadership team as well as the District Manager and Area support staff to assess the needs of our customers and develop the best methods for achieving service, sales, and operational objectives. Furthermore, this individual may be asked to rotate through Specialty and Operations assignments for the purpose of cross-training and development.
Travel Requirements: This role does not require regular travel; however, this role may need to travel on occasion to meetings, trainings, or to support neighboring stores.
**What We're Looking For**
- Salaried: Generally scheduled for 48 hours; more hours may be required based on the needs of the business.
- Requires morning, afternoon and evening availability any day of the week.
- Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties.
- Minimally must be able to lift 25 pounds without assistance; may lift over 25 pounds with or without assistance.
**What You Need To Succeed**
Minimum Qualifications
- 2 years of experience leading associates in a retail environment.
- 3 years of experience working in a fast-paced, cross-functional work environment.
- 1 year of experience performing manager-on-duty responsibilities, including management of daily store operations and processes within and beyond assigned areas of responsibility.
- Experience using Microsoft Office Suite.
- Ability to obtain sales related licensure or registration as may be required by law.
_Preferred Qualifications_
- Bachelor's degree in related field.
- 5 years of experience leading service associates in a retail or consumer service industry.
- 3 years of experience performing manager-on-duty responsibilities, including management of daily store operations and processes within and beyond assigned areas of responsibility.
- Experience working in the home improvement retail sector.
- Broad knowledge of interior/exterior product categories (e.g., flooring, cabinets, millwork, building materials, appliances, home décor, lighting, plumbing).
- Experience working with store computer systems (including but not limited to: Project Tool, Genesis, M2O, Thin Client, etc.).
If the state or local municipality requires a salesperson license for this position, you must either be licensed or pass the requisite licensing exam within sixty (60) days of starting employment in this position.
_Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law._
Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.
All Lowe's associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need. As an Merchandising Assistant Store Manager, this means:
- Anticipating customer flow and work demand and redirecting efforts and schedules to ensure proper coverage when and where needed.
- Planning for spikes in sales and ensuring the store has the in-stock position to support the demand.
- Conducting safety walks, monitoring use of store power equipment, and coaching associates around safe work practices.
The Merchandising Assistant Store Manager leads a team of associates who work together to ensure our customers receive exceptional service while shopping in a clean, safe, well-stocked store. The Merchandising Assistant Store Manager is accountable for achieving sales and margin goals while driving operational efficiencies and maximizing overall customer satisfaction with the Lowe's in-store experience. At times, the Merchandising Assistant Store Manager is expected to provide full leadership over the store.
The Merchandising Assistant Store Manager collaborates with peers on the store leadership team as well as the District Manager and Area support staff to assess the needs of our customers and develop the best methods for achieving service, sales, and operational objectives. Furthermore, this individual may be asked to rotate through Specialty and Operations assignments for the purpose of cross-training and development.
Travel Requirements: This role does not require regular travel; however, this role may need to travel on occasion to meetings, trainings, or to support neighboring stores.
**What We're Looking For**
- Salaried: Generally scheduled for 48 hours; more hours may be required based on the needs of the business.
- Requires morning, afternoon and evening availability any day of the week.
- Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties.
- Minimally must be able to lift 25 pounds without assistance; may lift over 25 pounds with or without assistance.
**What You Need To Succeed**
Minimum Qualifications
- 2 years of experience leading associates in a retail environment.
- 3 years of experience working in a fast-paced, cross-functional work environment.
- 1 year of experience performing manager-on-duty responsibilities, including management of daily store operations and processes within and beyond assigned areas of responsibility.
- Experience using Microsoft Office Suite.
- Ability to obtain sales related licensure or registration as may be required by law.
_Preferred Qualifications_
- Bachelor's degree in related field.
- 5 years of experience leading service associates in a retail or consumer service industry.
- 3 years of experience performing manager-on-duty responsibilities, including management of daily store operations and processes within and beyond assigned areas of responsibility.
- Experience working in the home improvement retail sector.
- Broad knowledge of interior/exterior product categories (e.g., flooring, cabinets, millwork, building materials, appliances, home décor, lighting, plumbing).
- Experience working with store computer systems (including but not limited to: Project Tool, Genesis, M2O, Thin Client, etc.).
If the state or local municipality requires a salesperson license for this position, you must either be licensed or pass the requisite licensing exam within sixty (60) days of starting employment in this position.
_Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law._
Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.
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