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Customer Service Representative I
Canon USA & Affiliates ā¢ Mount Laurel, NJ 08054 ā¢ Posted 1 day ago
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Hybrid ā¢ Full-time ā¢ $18.16-$27.19/hr ā¢ Entry Level
Job Highlights
Using AI ā” to summarize the original job post
Canon Financial Services in Mount Laurel, NJ is seeking a Customer Service Representative I responsible for providing professional, courteous, responsive, and accurate service to customers in harmony with the Canon Brand image. This entry-level position requires flexibility to work various shifts and offers a hybrid work schedule with an option to work from home. The role involves processing terminations, making sound decisions, understanding and carrying out business strategy, answering calls, emails, and mail, and providing routine customer service billing support.
Responsibilities
- Entry level position with minimal years (2 years or less) of call center experience
- Process terminations and submit tickets for waivers to close out buyout keep, upgrade, upgrade to returns and credit/rebills in a timely and efficient manner
- Make sound, factual based timely decisions to provide extraordinary service experience with customers
- Understand and carry out business strategy/goals consistent with your position level to achieve target results
- Answer incoming phone calls, emails and mail along with any additional internal requests to meet SLA
- Provide routine customer service billing support including explaining billing statements, taking customer payments, handling collections issues, insurance, property tax and sales tax, issuing credits, handling changes of service, perform basic troubleshooting procedures, recording customer contact information and details of interactions while maintaining customer portfolio integrity
- Practice customer focus, collaboration and communication with team including management and minimize distractions
- Project and maintain a positive and professional attitude and be adaptable to changes as needed
- Be punctual (i.e., arriving and being ready to work by start time of the scheduled shift, arriving to meetings on time and notifying management if associate will be tardy)
Qualifications
Required
- 1 year of Customer Service/call center experience required
- Strong verbal and written skills
- Basic knowledge level of Microsoft Office products
About Canon USA & Affiliates
Canon Inc. is a multinational corporation based in Tokyo, Japan, specializing in imaging and optical products. The company offers a wide range of products including cameras, printers, medical equipment, and semiconductor fabrication equipment. Canon maintains a strong global presence and is known for its innovation and customer satisfaction.
Full Job Description
**About the Role**
Canon Financial Services in Mount Laurel, NJ is currently seeking a Customer Service Representative I (Representative, Cust Svc I) who will be responsible to provide professional, courteous, responsive and accurate service to our customers that is in harmony with the Canon Brand image.
Must have flexibility to work any of the following shifts: 8:30am-5:00pm, 9:00am-5:30pm, 9:30am-6:00pm or 10:30am-7:00pm
This position is full time and offers a hybrid work schedule requiring you to be in the office Tuesday and Wednesday and an option to work from home the remainder of the week (unless a specific business need arises requiring in office attendance on other days). Note that work schedules and office reporting requirements may change from time to time based on business needs.
**Your Impact**
- Entry level position with minimal years (2 years or less) of call center experience
- Process terminations and submit tickets when needed for waivers in order to close out buyout keep, upgrade, upgrade to returns and credit/rebills in a timely and efficient manner
- Ability to make sound, factual based timely decisions to provide extraordinary service experience with customers
- Ability to understand and carry out business strategy/goals consistent with your position level in order to achieve target results
- Answering incoming phone calls, emails and mail along with any additional internal requests in order to meet SLA
- Provide routine customer service billing support including, but not limited to: explaining billing statements to customers, taking customer payments, handling collections issues, insurance, property tax and sales tax, issuing credits, handling changes of service, perform basic troubleshooting procedures, recording customer contact information and details of interactions while maintaining customer portfolio integrity
- Practices customer focus, collaboration and communication with team including management and minimizes distractions (i.e. Excessive non business related conversations including personal cell phone usage, internet, etc.)
- Projecting and maintaining a positive and professional attitude and being adaptable to changes as needed
- Being punctual (i.e. Arriving and being ready to work by start time of the scheduled shift, arriving to meetings on time and notifying management if associate will be tardy)
**About You: The Skills & Expertise You Bring**
- 1 year of Customer Service/call center experience required
- Strong verbal and written skills
- Basic knowledge level of Microsoft Office products
The company will not pursue or support visa sponsorship for this position.
In accordance with applicable law we are providing the anticipated starting hourly rate for this role: $18.16 - $27.19
**Company Overview**
About our Company - Canon Financial Services, Inc. (CFS) is a wholly-owned subsidiary of Canon U.S.A., Inc. Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $30.3 billion in global revenue, its parent company, Canon Inc. (NYSE:CAJ), ranks third overall in U.S. patents granted in 2022ā and is one of Fortune Magazine's _World's Most Admired Companies_ in 2022. Canon U.S.A. is dedicated to its _Kyosei_ philosophy of social and environmental responsibility. To keep apprised of the latest news from Canon U.S.A., sign up for the Company's RSS news feed by visitingwww.usa.canon.com/rss (https://www.usa.canon.com/internet/portal/us/home/about/newsroom/rss-feeds/) and follow us on Twitter @CanonUSA. For media inquiries, please contactpr@cusa.canon.com ( pr@cusa.canon.com) .
ā Based on weekly patent counts issued by United States Patent and Trademark Office.
All referenced product names, and other marks, are trademarks of their respective owners.
Canon Financial Services offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more.https://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation ( https://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation)
We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If you are not reviewing this job posting on our Careers' sitehttps://www.usa.canon.com/internet/portal/us/home/about/careers (https://www.usa.canon.com/about-us/life-at-canon) , we cannot guarantee the validity of this posting. For a list of our current postings, please visit us athttps://www.usa.canon.com/internet/portal/us/home/about/careers (https://www.usa.canon.com/about-us/life-at-canon)
\#CFS
**Posting Tags**
\#PM19 #LI-AV1 #CUSA #LI-HYBRID
**Location** _US-NJ-Mount Laurel_
**Company** _Canon Financial Services_
**Requisition ID** _32328_ **Category** _Customer Service/Support_ **Position Type** _Full-Time_
Canon Financial Services in Mount Laurel, NJ is currently seeking a Customer Service Representative I (Representative, Cust Svc I) who will be responsible to provide professional, courteous, responsive and accurate service to our customers that is in harmony with the Canon Brand image.
Must have flexibility to work any of the following shifts: 8:30am-5:00pm, 9:00am-5:30pm, 9:30am-6:00pm or 10:30am-7:00pm
This position is full time and offers a hybrid work schedule requiring you to be in the office Tuesday and Wednesday and an option to work from home the remainder of the week (unless a specific business need arises requiring in office attendance on other days). Note that work schedules and office reporting requirements may change from time to time based on business needs.
**Your Impact**
- Entry level position with minimal years (2 years or less) of call center experience
- Process terminations and submit tickets when needed for waivers in order to close out buyout keep, upgrade, upgrade to returns and credit/rebills in a timely and efficient manner
- Ability to make sound, factual based timely decisions to provide extraordinary service experience with customers
- Ability to understand and carry out business strategy/goals consistent with your position level in order to achieve target results
- Answering incoming phone calls, emails and mail along with any additional internal requests in order to meet SLA
- Provide routine customer service billing support including, but not limited to: explaining billing statements to customers, taking customer payments, handling collections issues, insurance, property tax and sales tax, issuing credits, handling changes of service, perform basic troubleshooting procedures, recording customer contact information and details of interactions while maintaining customer portfolio integrity
- Practices customer focus, collaboration and communication with team including management and minimizes distractions (i.e. Excessive non business related conversations including personal cell phone usage, internet, etc.)
- Projecting and maintaining a positive and professional attitude and being adaptable to changes as needed
- Being punctual (i.e. Arriving and being ready to work by start time of the scheduled shift, arriving to meetings on time and notifying management if associate will be tardy)
**About You: The Skills & Expertise You Bring**
- 1 year of Customer Service/call center experience required
- Strong verbal and written skills
- Basic knowledge level of Microsoft Office products
The company will not pursue or support visa sponsorship for this position.
In accordance with applicable law we are providing the anticipated starting hourly rate for this role: $18.16 - $27.19
**Company Overview**
About our Company - Canon Financial Services, Inc. (CFS) is a wholly-owned subsidiary of Canon U.S.A., Inc. Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $30.3 billion in global revenue, its parent company, Canon Inc. (NYSE:CAJ), ranks third overall in U.S. patents granted in 2022ā and is one of Fortune Magazine's _World's Most Admired Companies_ in 2022. Canon U.S.A. is dedicated to its _Kyosei_ philosophy of social and environmental responsibility. To keep apprised of the latest news from Canon U.S.A., sign up for the Company's RSS news feed by visitingwww.usa.canon.com/rss (https://www.usa.canon.com/internet/portal/us/home/about/newsroom/rss-feeds/) and follow us on Twitter @CanonUSA. For media inquiries, please contactpr@cusa.canon.com ( pr@cusa.canon.com) .
ā Based on weekly patent counts issued by United States Patent and Trademark Office.
All referenced product names, and other marks, are trademarks of their respective owners.
Canon Financial Services offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more.https://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation ( https://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation)
We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If you are not reviewing this job posting on our Careers' sitehttps://www.usa.canon.com/internet/portal/us/home/about/careers (https://www.usa.canon.com/about-us/life-at-canon) , we cannot guarantee the validity of this posting. For a list of our current postings, please visit us athttps://www.usa.canon.com/internet/portal/us/home/about/careers (https://www.usa.canon.com/about-us/life-at-canon)
\#CFS
**Posting Tags**
\#PM19 #LI-AV1 #CUSA #LI-HYBRID
**Location** _US-NJ-Mount Laurel_
**Company** _Canon Financial Services_
**Requisition ID** _32328_ **Category** _Customer Service/Support_ **Position Type** _Full-Time_
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