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Customer Service Representative II
National Dentex • Reno, NV 89505 • Posted 2 days ago
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In-person • Full-time • Entry Level
Job Highlights
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National Dentex is seeking a full-time Customer Service Representative II for their NDX nSequence location in Reno, NV. This role involves answering phones, data entry, scheduling meetings, and liaising between customers and lab staff, among other responsibilities. The position offers a range of benefits including health, dental, vision insurance, disability and life insurance, paid time off, 401K with company contribution, and tuition reimbursement.
Responsibilities
- Answer phones in a timely manner while displaying appropriate phone etiquette
- Data entry
- Schedule meetings with DRs and Case planners
- Promptly relay issues and concerns to appropriate area
- Be courteous and treat external as well as internal customers with respect
- Liaison between the customer and the lab staff
- Scheduling cases
- Follow up on cases that are at sister labs
- Invoice completed cases
- Payment posting
- Organize work area for highest function and efficiency
- Ability to effectively use lab management software to address customer needs
- All other duties as assigned
Qualifications
Required
- Must be able to fluently read, write, speak and understand English
- Type a minimum of 55 wpm
- Must have computer skills including typing and familiarity with Microsoft Office products
- Verbally communicate via telephone-maintaining a positive demeanor
- Verbally communicate with all levels of staff-maintaining a positive attitude and mutual respect
- Takes initiative
- Exemplify the NDX core values
- Excellent listening skills
- Attention to detail and accuracy
- High school diploma or GED equivalent
Preferred
- Minimum 12 months experience in a Customer Experience role or in a dental environment
About National Dentex
National Dentex is a leading dental laboratory network in the United States, offering a wide range of high-quality dental restorations and appliances to dentists. With over 30 laboratories nationwide, National Dentex has grown significantly since its establishment in 1973, providing services such as fixed and removable prosthetics, orthodontic appliances, and dental implants.
Full Job Description
Description
Join National Dentex - a leading healthcare organization specializing in the dental industry! We offer a full spectrum of specialized products, services, and technologies to address any dental restoration need. Currently, we have 50 labs throughout the country. We are seeking to fill a number of key positions within our organization including this opportunity at NDX nSequence in Reno, NV, for a full time Customer Service Representative.
The regular hours for this position are 7:00 a.m. to 6:00 p.m., Monday through Thursday, and subject to change from time to time.
This is a full-time position featuring employee benefits including: health, dental, vision, disability, and life insurance; paid holiday, vacation, and sick time; 401K with company contribution; and tuition reimbursement!
Primary Responsibilities and Essential Functions of the Position:
+ Answer phones in a timely manner while displaying appropriate phone etiquette
+ Data entry
+ Schedule meetings with DRs and Case planners
+ Promptly relay issues and concerns to appropriate area
+ Be courteous and treat external as well as internal customers with respect
+ Liaison between the customer and the lab staff
+ Scheduling cases
+ Follow up on cases that are at sister labs
+ Invoice completed cases
+ Payment posting
+ Organize work area for highest function and efficiency
+ Ability to effectively use lab management software to address customer needs
+ All other duties as assigned
Skills and Abilities Required:
+ Must be able to fluently read, write, speak and understand English
+ Type a minimum of 55 wpm
+ Must have computer skills including typing and familiarity with Microsoft Office products
+ Verbally communicate via telephone-maintaining a positive demeanor.
+ Verbally communicate with all levels of staff-maintaining a positive attitude and mutual respect.
+ Takes initiative
+ Exemplify the NDX core values
+ Excellent listening skills
+ Attention to detail and accuracy
Minimum Education and Experience Required:
+ Required: High school diploma or GED equivalent
+ Preferred: Minimum 12 months experience in a Customer Experience role or in a dental environment
Hazardous Materials or Equipment Used:
+ General Office Equipment
Physical Requirements:
+ Perform tasks at multiple workstations-standing and sitting for extended periods of time
+ Push, pull, lift, and/or carry up to 25 pounds
Qualifications
Education
Required
+ High School or Equivalent or better
Join National Dentex - a leading healthcare organization specializing in the dental industry! We offer a full spectrum of specialized products, services, and technologies to address any dental restoration need. Currently, we have 50 labs throughout the country. We are seeking to fill a number of key positions within our organization including this opportunity at NDX nSequence in Reno, NV, for a full time Customer Service Representative.
The regular hours for this position are 7:00 a.m. to 6:00 p.m., Monday through Thursday, and subject to change from time to time.
This is a full-time position featuring employee benefits including: health, dental, vision, disability, and life insurance; paid holiday, vacation, and sick time; 401K with company contribution; and tuition reimbursement!
Primary Responsibilities and Essential Functions of the Position:
+ Answer phones in a timely manner while displaying appropriate phone etiquette
+ Data entry
+ Schedule meetings with DRs and Case planners
+ Promptly relay issues and concerns to appropriate area
+ Be courteous and treat external as well as internal customers with respect
+ Liaison between the customer and the lab staff
+ Scheduling cases
+ Follow up on cases that are at sister labs
+ Invoice completed cases
+ Payment posting
+ Organize work area for highest function and efficiency
+ Ability to effectively use lab management software to address customer needs
+ All other duties as assigned
Skills and Abilities Required:
+ Must be able to fluently read, write, speak and understand English
+ Type a minimum of 55 wpm
+ Must have computer skills including typing and familiarity with Microsoft Office products
+ Verbally communicate via telephone-maintaining a positive demeanor.
+ Verbally communicate with all levels of staff-maintaining a positive attitude and mutual respect.
+ Takes initiative
+ Exemplify the NDX core values
+ Excellent listening skills
+ Attention to detail and accuracy
Minimum Education and Experience Required:
+ Required: High school diploma or GED equivalent
+ Preferred: Minimum 12 months experience in a Customer Experience role or in a dental environment
Hazardous Materials or Equipment Used:
+ General Office Equipment
Physical Requirements:
+ Perform tasks at multiple workstations-standing and sitting for extended periods of time
+ Push, pull, lift, and/or carry up to 25 pounds
Qualifications
Education
Required
+ High School or Equivalent or better
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