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\n**General Description:**
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\nThe Patient Care Specialist acts as a liaison between providers and patients to coordinate tests, procedures, appointments, and book surgeries as well as providing required medical documentation and basic education when communicating with patients.
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\n**Essential Duties and Responsibilities:**
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\nTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily:
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\n+ Perform follow up related to past, present or future office visits of patients for their designated providers;
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\n+ Schedule surgery to include booking, booking pre/post-op appointments and follow up on clearance and documentation in the patient's medical record;
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\n+ Complete paperwork (i.e., disability, worker's comp, PT referrals and prior authorizations) as needed;
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\n+ Receive/mail/fax/scan PT, surgical documents and all correspondence from referring physicians as needed;
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\n+ Handle all appointment rescheduling for providers as needed;
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\n+ Respond to incoming task/calls from Call Center/ Front End to override/accommodate emergency appointments as well as all necessary patient calls;
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\n+ Coordinate providers schedule to include, but not limited to meetings, attorney conferences, cases, appointments and provide communication to provider;
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\n+ Obtain necessary patient information to include, but not limited to medical necessity, medical records, medical transportation auth, home care orders and evaluations, referrals, PT prescriptions;
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\n+ Communicate with case managers regarding care as needed;
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\n+ Other responsibilities as needed/assigned.
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\n**Qualifications:**
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\nThe requirements listed below are representative of the knowledge, skill and ability to perform the essential functions:
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\n+ High school diploma required, associate or bachelor's Degree preferred;
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\n+ 3 years of experience working in an office setting, medical setting preferred;
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\n+ Surgical scheduling experience and/or LPN license and experience a plus;
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\n+ Proficiency with Microsoft Office required; experience with an EMR a plus;
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\n+ Exceptional written, verbal and interpersonal communication skills;
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\n+ Highly organized with strong attention to detail;
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\n+ Valid driver's license and vehicle for needed travel.
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\n**Type of position:** Full Time
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\n**FLSA Status:** Non-Exempt ","datePosted":"2024-09-19","applicantLocationRequirements":{"@type":"Country","name":"United States"},"hiringOrganization":{"@type":"Organization","name":"OrthoNY"},"employmentType":["FULL-TIME"],"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Albany","addressRegion":"NY","postalCode":"12260","addressCountry":"United States"}}}
OrthoNY • Albany, NY 12260 • Posted 4 days ago
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The Patient Care Specialist at OrthoNY acts as a liaison between providers and patients, coordinating surgeries, tests, and procedures, and ensuring all medical documentation is in place. This role offers a great work-life balance in a fast-paced and supportive environment, with opportunities for skill expansion in healthcare. Ideal for highly organized and detail-oriented individuals eager to take on diverse responsibilities.
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