Operations Agent - Frederick Douglass Greater Rochester International Airport (ROC)

**Description**

**INTRODUCTION**

Interested in working in aviation? Are you looking for a job with stability and growth opportunities? If you are looking for a career with growth potential and work well in a fast-paced, **team-oriented environment, we want to speak to you!**

**Perks of the job:**

+ 401(k)

+ 401(k) matching

+ Dental insurance

+ Health insurance

+ Life insurance

+ Vision insurance

+ Paid time off

+ Growth potential

_*Part-time benefits could vary_

**WHY WORK FOR PRIMEFLIGHT?**

+ We are committed to being a leading provider of commercial services within the aviation industry

+ Our teams focus on maintaining a positive working environment and treating all team members with respect

+ With more than 200 locations across the world, we offer opportunities for career progression

+ Enjoy a competitive pay scale

**ABOUT US**

+ We perform a wide range of airport support services globally on behalf of commercial airlines. Join us for a rewarding career in the aviation industry!

**BECOME A OPERATIONS AGENT!**

The Operations Agent is a dynamic role focused on managing and overseeing daily airport operations. This position involves coordinating with various departments to ensure smooth and efficient airport functioning, including monitoring flight schedules, managing gate assignments, and overseeing baggage handling activities. You will also be responsible for ensuring compliance with safety and security regulations, and promptly addressing any operational issues or emergencies. Additionally, this role requires effective communication with airline staff, airport personnel, and external agencies to maintain operational excellence and passenger satisfaction.

**WHAT IT'S LIKE TO WORK AS A OPERATIONS AGENT**

+ Coordinate daily operational activities within the airport

+ Monitor and manage flight schedules, gate assignments, and airport resources

+ Liaise with airline representatives, ground crew, and air traffic control

+ Ensure compliance with all aviation regulations and safety standards

+ Respond to operational issues and emergencies promptly

+ Provide timely information to staff and passengers regarding flight status and operational changes

+ Manage passenger boarding and disembarking processes

+ Oversee baggage handling and resolve any baggage-related issues

+ Coordinate with maintenance teams for aircraft and facility upkeep

+ Assist in implementing emergency response plans and protocols

+ Monitor weather conditions and their impact on flight operations

+ Prepare and maintain accurate operational reports and logs

+ Facilitate communication between different airport departments

+ Participate in training and development programs related to airport operations

+ Ensure a high level of customer service and passenger satisfaction

+ May be assigned other duties as required

**QUALIFICATIONS**

+ 18 years of age or older

+ Eligible to work in the United States

+ Must have a valid state-issued driver's license with an acceptable driving record

+ Minimum of 1 year of experience in airport operations or a related field

+ Strong understanding of airport operations and safety regulations

+ Proficiency in using airport management software and systems

+ Ability to read, write, speak, and understand the English language, to include documents

+ Ability to use electronic devices including IPads/Tablets, Computers, and Mobile Devices

+ Effectively communicate with colleagues and clients, both in-person and through electronic means

+ Pass a background check and drug screen

+ Eligibility to acquire needed credentials and clearances (FAA, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable)

+ Ability to work any day/shift, including holidays, within a 24/7 operation

To perform this job successfully, an individual must be able to perform each essential requirement satisfactorily. The requirements listed above are representative of the work environment, knowledge, skill, and/or ability. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential requirements.

**PHYSICAL ACTIVITY/WORKING CONDITIONS MAY INCLUDE:**

+ Ability to lift up to 70 pounds

+ Prolonged standing and walking in an indoor/outdoor environment as applicable

+ Must be able to reach with arms and grasp with hands

+ Must be able to push, pull

+ Must be able to crawl and crouch, at times, in confined tight spaces

+ Must be able to bend, stretch, squat, kneel

+ Must be able to climb and work at elevated heights

+ Exposure to moderate and at times high noise levels

+ Exposure to Biohazards and/or Chemicals

+ Exposure to outdoor elements

+ Be able to hear and respond to the spoken voice and to audible alarms

+ Tasks may involve repetitive motions of the arms, wrists, hands and/or fingers

+ Specific vision abilities required for this job include: Close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); depth perception (three-dimensional vision, ability to judge distances and spatial relationships); ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)

Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends and holidays. The successful PrimeFlight Aviation Services team member brings their "A" game every day with energy and enthusiasm, respect for their team, and the highest regard for safety!

The pay rate listed on this post is what the company reasonably expects to pay for this position. However, individual compensation may vary based on factors including qualifications, skills, competencies, education, and experience.

PrimeFlight Aviation Services, Inc. is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at PrimeFlight Aviation Services, Inc. without regard to race, ethnicity, religion, color, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state/province, and local laws.