Customer Service Representative

Job Description

IMPORTANT NOTE: ONLY CANDIDATES WITH A PERMANENT CLERICAL ASSOCIATE CIVIL SERVICE TITLE OR PROOF OF FILING FOR THE NYC BRIDGE EXAM WILL BE CONSIDERED. PLEASE INCLUDE YOUR EMPLOYEE IDENTIFICATION NUMBER (EIN) WHEN APPLYING AND INDICATE IN YOUR COVER LETTER YOUR PERMANENT CIVIL SERVICE TITLE.

The NYC Department of Finance (DOF) is responsible for administering the tax revenue laws of the city fairly, efficiently, and transparently to instill public confidence and encourage compliance while providing exceptional customer service.

The Customer Operations Division has oversight of the DOF's business centers, City Register's Office, and the Land Records, Adjudication, and Collections divisions. Customer Operations is charged with the processing of tax payments, parking violations payments, and all other charges collected by DOF. The division is also responsible for recording property transfers, adjudicating parking and camera violations, and managing the full life cycle of the department's enforcement activities related to unpaid business and excise taxes, parking fines, and Environmental Control Board summonses.

The Customer Operations Unit is seeking a dedicated, detail-oriented customer service professional to join the Brooklyn Business Center team. The Customer Service Representative will assist customers at all Finance Business Center service points, including Cashiering, Customer Service, and the Information desk.

The selected candidate's responsibilities will include, but are not limited to, the following:

- Greet customers, answer inquiries, and ask questions to determine the purpose of the customer's visit.

- Use Qmatic Orchestra to manage appointments and issue tickets to route walk-in customers to the appropriate service point.

- Create Electronic Case Folders (ECFs) and schedule parking and camera violation hearings.

- Use Finance systems to analyze and communicate payment summaries and histories for parking and property-related services.

- Enroll eligible customers into various Payment Agreements.

- Adhere to all cash and document control procedures, process customer payments and maintains up-to-date and relevant backup documentation.

- Provide customer service assistance in all Finance Borough Offices, work overtime as necessary.

- Distribute, collect, and submit inquiries, forms, and application packages for all DOF-related programs and services to the appropriate work unit.

Qualifications

Qualification Requirements

A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience.

Skills Requirement

Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.