Job Search Assistant
Patient Services Assistant (Part-Time)
Hudson Headwaters Health Network • Fort Edward, NY 12828 • Posted 4 days ago
Boost your interview chances in seconds
Tailored resume, cover letter, and cheat sheet
In-person • Part-time • $19.00/hr • Entry Level
Job Highlights
Using AI ⚡ to summarize the original job post
The Patient Services Assistant at Hudson Headwaters Health Network is responsible for providing basic administrative and patient support services. This role is crucial for ensuring prompt and professional service to patients, providers, and other team members, performing all clerical functions in the Patient Services setting. The position requires a high school diploma or equivalent, computer and/or medical terminology training, and a minimum of one year of work experience in a medical office setting.
Responsibilities
- Greets patients and other visitors promptly and professionally
- Assists patients, team members, providers, and other team members with incoming and outgoing calls and fax transmissions
- Identifies emergency situations and takes appropriate actions
- Forwards calls, faxes, or other incoming correspondence to appropriate team member, creating a patient case or physically talking with team members as indicated
- Accurately enters and verifies patient demographics and insurance information/coverage over the phone and at check in
- Schedules/reschedules patient appointments, maximizing provider schedule availability
- Collects Co-pays, co-insurance, and self-pay balances at time of visit. Offers patients sliding fee program
- Checks patients out, including scheduling follow-up appointments and processing referrals not requiring a prior authorization
- Reconciles payment batch amounts on a daily basis. Informs supervisor immediately with any discrepancies
- Performs all procedures in opening and closing departments in accordance with policy and procedure
- Provides highest level of customer service in all interactions with internal and external customers
- Protects the confidentiality of patient's electronic medical record in accordance with policy and procedure
- Ensures timely response to inquiries from insurance companies and/or circulates to appropriate personnel
- Attends all expected training and meetings
- Assists Patient Services Manager or Lead with training Patient Services staff
- Classifies and barcodes hard copy documents for electronic medical records
- Reviews and follows policies and legal requirements prior to releasing copies of medical records
Qualifications
Required
- High School Diploma or equivalent
- Computer training and/or medical terminology training preferred
- Minimum of one-year work experience in a medical office setting or equivalent training/education required
- Demonstrated ability to manage multiple tasks and prioritize workload
- Experience working with a diverse population required
- Experience with Microsoft Office required
- Excellent customer service and communication skills required
Preferred
- Experience with EMR
- Knowledge of billing
Full Job Description
HHHN Mission
To provide the best health care, and access to that care, for everyone in our communities.
HHHN Vision
To pioneer an innovative, sustainable and community-focused health system through comprehensive primary care and diverse partnerships
Pr oposed Schedule: 30 hours per week. Monday, Tuesday, Thursday, Friday 8:00am-4:00pm. Wednesdays off. Rotating Tuesday evening once per month 11am-7:30pm
Position Summary:
Responsible for basic administrative and patient support services. Acts as a key member of the health care team ensuring that patients, providers and other team members receive prompt and professional service. Performs all clerical functions in the Patient Services setting. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily:
+ Greets patients and other visitors promptly and professionally
+ Assists patients, team members, providers and other team members with incoming and outgoing calls and fax transmissions
+ Identifies emergency situations (over the phone or in the health center) and takes appropriate actions
+ Forwards calls, faxes or other incoming correspondence to appropriate team member, creating a patient case or physically talking with team members as indicated
+ Accurately enters and verifies patient demographics and insurance information/coverage over the phone and at check in
+ Schedules/reschedules patient appointments, appropriately maximizing availability of provider schedule, utilizing the following to prioritize:
+ Patient's usual provider
+ Another member of the usual provider's care team
+ Another provider in the same site
+ Another provider in an alternate HHHN site
+ Informs patients of HHHN Urgent Care sites
+ Collects Co-pays, co-insurance and self-pay balances at time of visit. Offers patients sliding fee program
+ Checks patients out, including scheduling follow-up appointments and processing referrals not requiring a prior authorization
+ Reconciles payment batch amounts on a daily basis. Informs supervisor immediately with any discrepancies
+ Performs all procedures in opening and closing departments in accordance with policy and procedure
+ Provides highest level of customer service in all interactions with internal and external customers
+ Protects the confidentiality of patient's electronic medical record in accordance with policy and procedure
+ Ensures timely response to inquiries from insurance companies and/or circulates to appropriate personnel
+ Attends all expected training and meetings
+ Assists Patient Services Manager or Lead with training Patient Services staff
+ Classifies and barcodes hard copy documents for electronic medical records
+ Reviews and follows policies and legal requirements prior to releasing copies of medical records
Qualifications: The requirements listed below are representative of the knowledge, skill and ability to perform the essential functions:
+ High School Diploma or equivalent
+ Computer training and/or medical terminology training preferred
+ Minimum of one-year work experience in a medical office setting or equivalent training/education required
+ Demonstrated ability to manage multiple tasks and prioritize workload
+ Experience working with a diverse population required
+ Experience with Microsoft Office required
+ Experience with EMR and knowledge of billing a plus
+ Excellent customer service and communication skills required
The pay rate for this position is $19.00/hour.
To provide the best health care, and access to that care, for everyone in our communities.
HHHN Vision
To pioneer an innovative, sustainable and community-focused health system through comprehensive primary care and diverse partnerships
Pr oposed Schedule: 30 hours per week. Monday, Tuesday, Thursday, Friday 8:00am-4:00pm. Wednesdays off. Rotating Tuesday evening once per month 11am-7:30pm
Position Summary:
Responsible for basic administrative and patient support services. Acts as a key member of the health care team ensuring that patients, providers and other team members receive prompt and professional service. Performs all clerical functions in the Patient Services setting. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily:
+ Greets patients and other visitors promptly and professionally
+ Assists patients, team members, providers and other team members with incoming and outgoing calls and fax transmissions
+ Identifies emergency situations (over the phone or in the health center) and takes appropriate actions
+ Forwards calls, faxes or other incoming correspondence to appropriate team member, creating a patient case or physically talking with team members as indicated
+ Accurately enters and verifies patient demographics and insurance information/coverage over the phone and at check in
+ Schedules/reschedules patient appointments, appropriately maximizing availability of provider schedule, utilizing the following to prioritize:
+ Patient's usual provider
+ Another member of the usual provider's care team
+ Another provider in the same site
+ Another provider in an alternate HHHN site
+ Informs patients of HHHN Urgent Care sites
+ Collects Co-pays, co-insurance and self-pay balances at time of visit. Offers patients sliding fee program
+ Checks patients out, including scheduling follow-up appointments and processing referrals not requiring a prior authorization
+ Reconciles payment batch amounts on a daily basis. Informs supervisor immediately with any discrepancies
+ Performs all procedures in opening and closing departments in accordance with policy and procedure
+ Provides highest level of customer service in all interactions with internal and external customers
+ Protects the confidentiality of patient's electronic medical record in accordance with policy and procedure
+ Ensures timely response to inquiries from insurance companies and/or circulates to appropriate personnel
+ Attends all expected training and meetings
+ Assists Patient Services Manager or Lead with training Patient Services staff
+ Classifies and barcodes hard copy documents for electronic medical records
+ Reviews and follows policies and legal requirements prior to releasing copies of medical records
Qualifications: The requirements listed below are representative of the knowledge, skill and ability to perform the essential functions:
+ High School Diploma or equivalent
+ Computer training and/or medical terminology training preferred
+ Minimum of one-year work experience in a medical office setting or equivalent training/education required
+ Demonstrated ability to manage multiple tasks and prioritize workload
+ Experience working with a diverse population required
+ Experience with Microsoft Office required
+ Experience with EMR and knowledge of billing a plus
+ Excellent customer service and communication skills required
The pay rate for this position is $19.00/hour.
Search for other jobs like this one:
Search for popular related roles:
Patient Care Assistant Med Surg jobs in Fort Edward, NYPatient Care Aide jobs in Fort Edward, NYPatient Care Assistant jobs in Fort Edward, NYPatient Care Assistant - Med/Surg jobs in Fort Edward, NYClinical Assistant jobs in Fort Edward, NYPatient Care Unit Assistant jobs in Fort Edward, NYPatient Services Attendant jobs in Fort Edward, NYAssistant-Patient Care jobs in Fort Edward, NYPatient Relations Assistant jobs in Fort Edward, NYMedical Assistant/Patient Service Representative jobs in Fort Edward, NY
Search nearby locations hiring for this role:
Patient Services Assistant jobs in Saratoga Springs, NYPatient Services Assistant jobs in Troy, NYPatient Services Assistant jobs in East Glenville, NYPatient Services Assistant jobs in Loudonville, NYPatient Services Assistant jobs in Albany, NYPatient Services Assistant jobs in Roessleville, NYPatient Services Assistant jobs in Scotia, NYPatient Services Assistant jobs in Schenectady, NYPatient Services Assistant jobs in Mechanicville, NYPatient Services Assistant jobs in Hampton Manor, NY