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Store Team Lead
JBS USA • Houston, TX 77007 • Posted 1 day ago
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In-person • Full-time • Junior Manager
Job Highlights
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As a Store Team Lead at Wild Fork, you will support the store leadership by overseeing daily operations, delegating tasks, monitoring the team's performance, and ensuring the store objectives are met. You will also provide a Personal Chef experience to all guests and train the sales leaders to do the same. This role requires a passion for growth and the ability to foster collaboration within the team, bringing innovative strategies to increase productivity.
Responsibilities
- Deliver Wild Fork Personal Chef shopping experience to all customers.
- Ensure all team members have the knowledge and confidence to deliver best in class customer service.
- Serve as a subject matter expert in all product categories.
- Take ownership and be an example to Sales leaders by conducting oneself as a Brand Ambassador.
- Handle complaints from customers and partner with Customer Service and QA as outlined in SOPs.
- Ensure all employees adhere to the company's policies and guidelines.
- Conduct on-the-job training for all new joiners.
- Collaborate with Sr. leader to ensure all new joiners schedules allow for 2 weeks of shadowing and training.
- Lead continuous training programs and promote full participation.
- Attend Marketing and new products training calls and work with Sr. Sales leader to ensure all employees receive detailed information and training on upcoming campaigns, products, events.
- Collaborate with Sr. Sales leader to evaluate employee performance and identify training needs.
- Supervise and motivate Sales Associates to perform their best.
- Assist the Sr. Sales Leader in planning and implementing strategies to attract customers.
- Coordinate daily customer service operations.
- Have working knowledge of company goals, KPIs and the store's performance.
- Track the progress of weekly, monthly, quarterly, and annual objectives.
- Serve as the Sr. Leader support to cover activities in their absence.
- Monitor and maintain store inventory.
Qualifications
Required
- Enjoy interacting and engaging with customers and team members.
- Ability to multi-task while being attentive to customers and remaining flexible to the needs of the business.
- Availability to work a flex schedule, including early mornings, evenings, weekends/holidays.
- Work with integrity as part of a team toward a shared vision.
- Respect the opinions of others and take initiative to collaborate on the implementation of new ideas.
- Systems capabilities preferred: SAP, Order Management Systems, Microsoft Office.
- High school degree or GED preferred.
- Previous retail supervisory experience preferred.
About JBS USA
JBS Foods is a global food company operating in the United States, Australia, Canada, Europe, Mexico, New Zealand, and the UK. They offer a diverse range of food products through various brands, focusing on sustainability and quality. JBS Foods is committed to achieving net-zero greenhouse gas emissions by 2040 and contributing to a better future through responsible practices.
Full Job Description
**Description**
Becoming a **Team Leader** at Wild Fork **,** you will be supporting the store leadership by overseeing daily operations, delegating tasks, monitoring the team's performance, and ensuring the store objectives are met. As second in command, you will foster collaboration within the team and bring innovative strategies to increase productivity.
You will also provide a **Personal Chef** experience to all guests and train the sales leaders to do the same. By thinking like customers and acting like owners. We, believe in enjoying every step of your journey. If you have the **Passion** and **Hunger** for growth, come nourish your career at Wild Fork and be part of our growing family!
**Our Values:** Determination, Simplicity, Availability, Humility, Sincerity, Discipline, Ownership
**Competencies:** Training, Salesmanship and Leadership
**Essential Tasks and Responsibilities: (Internal Applicants Only)**
**Brand Experience- Delivering best in class customer service.**
+ Deliver Wild Fork **Personal Chef** shopping experience to all customers and ensure all team members have the knowledge and confidence to deliver best in class customer service.
+ A true **subject matter expert** in all our product categories, having extensive knowledge of all our programs and cascading down to team members.
+ Take **ownership** and be an example to our Sales leaders by conducting oneself as A Brand Ambassador, showing passion for our people and customers.
+ Show **determination** to handle complaints from customers and partner with Customer Service and QA as outlined in SOPs for customer complaints.
+ Ensure all employees adhere to the company's policies and guidelines.
**Leading People - Sincerity in training and developing our colleagues.**
+ Conduct on-the-job training for all new joiners to work with **discipline** to ensure they receive onboarding, on-the-job training, complete online learning, product knowledge training and understand the tools and goals ect.
+ Collaborate with Sr. leader to ensure all new joiners schedules allow for 2 weeks of shadowing and training.
+ Lead continuous training programs and promote full participation in the **simplest** and most efficient ways (Chew on This, Wild Chef, Product Training, new processes, etc.)
+ Attend Marketing and new products training calls and work with Sr. Sales leader to ensure all employees receive the detailed information and training on upcoming campaign, products, events, ect.
+ Collaborate with Sr. Sales leader to evaluate employee performance and identify training needs.
+ With **humility** supervise and motivate Sales Associates to perform their best.
**Operational Excellence- Ownership- Committed to the results and focuses on details.**
+ Assist the Sr. Sales Leader in planning and implementing strategies to attract customers. Excitement to support local marketing strategies for the location.
+ Coordinate daily customer service operations (e.g., sales processes, orders, inventory).
+ Have a working knowledge of company goals, KPIS and the store's performance and **determination** to drive sales results.
+ Track the progress of weekly, monthly, quarterly, and annual objectives.
+ **Available** to serve as the Sr. Leader support to cover activities in their absence, checking and monitoring sales, KPIS, inventory activities, money handling, marketing campaign updates, pricing, operational tasks ect.
+ Monitor and maintain store inventory, have working knowledge of on hand and out of stock products to communicate to the team and the customer.
+ Execute other related duties as assigned.
**Physical Demands and Work Environment:**
+ Physically able to exert up to 50 pounds of force
+ Occasional exposure to extreme temperatures - walk-in freezers
+ Stand/walk for up to 8-10 hours
+ Frequent movement within the store to access various departments, areas, and products
**Benefits & Perks:**
+ Medical, Dental & Vision Insurance
+ 401k Retirement Plan
+ Higher Education Programs
+ Vacation Time, Paid Holiday & Birthday PTO
+ Monthly Bonus Potential
+ WF Unlimited- Free Shipping
+ Chew On This- One give away product a month
+ Wild Chef - Allowance per month to shop in our store
**Qualifications:**
+ Enjoy interacting and engaging with customers and team members.
+ Ability to multi-task, while being attentive to customers and remaining flexible to the needs of the business
+ The availability to work a flex schedule, working various hours and shifts, including early mornings, evenings and, weekends/holidays.
+ Work with integrity as part of a team toward a shared vision respecting the opinions of others and take initiative and collaborate with the Sr. Senior Leader on implementation of new ideas.
+ Systems capabilities preferred:
+ SAP
+ Order Management Systems
+ Microsoft Office
+ High school degree or GED preferred
+ Previous retail supervisory experience preferred
**EOE/Vets/Disability**
Becoming a **Team Leader** at Wild Fork **,** you will be supporting the store leadership by overseeing daily operations, delegating tasks, monitoring the team's performance, and ensuring the store objectives are met. As second in command, you will foster collaboration within the team and bring innovative strategies to increase productivity.
You will also provide a **Personal Chef** experience to all guests and train the sales leaders to do the same. By thinking like customers and acting like owners. We, believe in enjoying every step of your journey. If you have the **Passion** and **Hunger** for growth, come nourish your career at Wild Fork and be part of our growing family!
**Our Values:** Determination, Simplicity, Availability, Humility, Sincerity, Discipline, Ownership
**Competencies:** Training, Salesmanship and Leadership
**Essential Tasks and Responsibilities: (Internal Applicants Only)**
**Brand Experience- Delivering best in class customer service.**
+ Deliver Wild Fork **Personal Chef** shopping experience to all customers and ensure all team members have the knowledge and confidence to deliver best in class customer service.
+ A true **subject matter expert** in all our product categories, having extensive knowledge of all our programs and cascading down to team members.
+ Take **ownership** and be an example to our Sales leaders by conducting oneself as A Brand Ambassador, showing passion for our people and customers.
+ Show **determination** to handle complaints from customers and partner with Customer Service and QA as outlined in SOPs for customer complaints.
+ Ensure all employees adhere to the company's policies and guidelines.
**Leading People - Sincerity in training and developing our colleagues.**
+ Conduct on-the-job training for all new joiners to work with **discipline** to ensure they receive onboarding, on-the-job training, complete online learning, product knowledge training and understand the tools and goals ect.
+ Collaborate with Sr. leader to ensure all new joiners schedules allow for 2 weeks of shadowing and training.
+ Lead continuous training programs and promote full participation in the **simplest** and most efficient ways (Chew on This, Wild Chef, Product Training, new processes, etc.)
+ Attend Marketing and new products training calls and work with Sr. Sales leader to ensure all employees receive the detailed information and training on upcoming campaign, products, events, ect.
+ Collaborate with Sr. Sales leader to evaluate employee performance and identify training needs.
+ With **humility** supervise and motivate Sales Associates to perform their best.
**Operational Excellence- Ownership- Committed to the results and focuses on details.**
+ Assist the Sr. Sales Leader in planning and implementing strategies to attract customers. Excitement to support local marketing strategies for the location.
+ Coordinate daily customer service operations (e.g., sales processes, orders, inventory).
+ Have a working knowledge of company goals, KPIS and the store's performance and **determination** to drive sales results.
+ Track the progress of weekly, monthly, quarterly, and annual objectives.
+ **Available** to serve as the Sr. Leader support to cover activities in their absence, checking and monitoring sales, KPIS, inventory activities, money handling, marketing campaign updates, pricing, operational tasks ect.
+ Monitor and maintain store inventory, have working knowledge of on hand and out of stock products to communicate to the team and the customer.
+ Execute other related duties as assigned.
**Physical Demands and Work Environment:**
+ Physically able to exert up to 50 pounds of force
+ Occasional exposure to extreme temperatures - walk-in freezers
+ Stand/walk for up to 8-10 hours
+ Frequent movement within the store to access various departments, areas, and products
**Benefits & Perks:**
+ Medical, Dental & Vision Insurance
+ 401k Retirement Plan
+ Higher Education Programs
+ Vacation Time, Paid Holiday & Birthday PTO
+ Monthly Bonus Potential
+ WF Unlimited- Free Shipping
+ Chew On This- One give away product a month
+ Wild Chef - Allowance per month to shop in our store
**Qualifications:**
+ Enjoy interacting and engaging with customers and team members.
+ Ability to multi-task, while being attentive to customers and remaining flexible to the needs of the business
+ The availability to work a flex schedule, working various hours and shifts, including early mornings, evenings and, weekends/holidays.
+ Work with integrity as part of a team toward a shared vision respecting the opinions of others and take initiative and collaborate with the Sr. Senior Leader on implementation of new ideas.
+ Systems capabilities preferred:
+ SAP
+ Order Management Systems
+ Microsoft Office
+ High school degree or GED preferred
+ Previous retail supervisory experience preferred
**EOE/Vets/Disability**
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