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Operations Associate
Great Park Ice & FivePoint Arena • Irvine, CA 92618 • Posted 3 days ago
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In-person • Full-time • $19.50/hr • Entry Level
Job Highlights
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The Operations Associate at Great Park Ice & FivePoint Arena is responsible for a variety of tasks including customer service, cash handling, and skate guard duties during public sessions. This role requires flexibility to be assigned to different skill areas such as front desk, skate counter, snack bar, skate guard, scorekeeper, and party host, ensuring a great experience for guests.
Responsibilities
- Communicate rink program information to Guests
- Operate the Point of Sale system efficiently and accurately
- Coordinate locker room check-in and check-out procedures
- Greet and assist Guests throughout the facility
- Answer the telephone in a cheerful, courteous, and timely manner
- Distribute skates and assist Guests in proper skate size selection
- Manage customer flow, including timeliness of service and line flow
- Collect, inspect, and properly store skates
- Sharpen/maintain rental skates for quality performance/presentation
- Safeguard public sessions to ensure exemplary Guest experience and safety
- Monitor rink conditions; remove debris from rink surface
- Scorekeeping duties
- Set up and decorate the party room prior to guest's arrival
- Provide outstanding customer service throughout the party
- Adhere to First Aid and emergency guidelines and procedures
- Maintain The Rinks housekeeping standards for all areas
- Assist in annual maintenance projects
- Perform clerical activities as needed
- Adhere to all Rinks policies and procedures
Qualifications
Required
- Must be 16 years of age or older
- Highly motivated self-starter who is service minded, enthusiastic, and energetic
- Understanding of The Rinks commitment to quality service, products, and entertainment
- Strong interpersonal and communication skills
- Able to work a flexible schedule including weekends, holidays, and nights
Preferred
- Rink operations experience
Full Job Description
A great experience starts with you!
Great Park Ice aims to provide a great experience for employees and guests alike! Join the team and become part of an industry-leading sports and entertainment organization.
Once you've had a chance to explore our current open positions, apply to the ones you feel suit you best and keep track of both your progress in the selection process, and new postings that might interest you!
Thanks for your interest in working on our team!
Job Title:
Operations Associate
Pay Details:
The starting hourly rate for this position is $19.50 per hour.
The Operations Associate is responsible for performing the daily activities required to operate the Rink facility (Ice or Inline), including all aspects of customer service, cash handling, and skate guard during public sessions.
Responsibilities
The Operations Associate will be assigned to one or more of the following skill areas:
Front Desk/Reception:
Skate Counter:
Snack Bar (Not at Great Park Ice):
Skate Guard:
Scorekeeper:
Party Host:
All above areas are responsible for:
Skills
Knowledge, Skills and Experience
Education - Less Than High School
Experience Required - 0-1 Year
MR2024
Great Park Ice aims to provide a great experience for employees and guests alike! Join the team and become part of an industry-leading sports and entertainment organization.
Once you've had a chance to explore our current open positions, apply to the ones you feel suit you best and keep track of both your progress in the selection process, and new postings that might interest you!
Thanks for your interest in working on our team!
Job Title:
Operations Associate
Pay Details:
The starting hourly rate for this position is $19.50 per hour.
The Operations Associate is responsible for performing the daily activities required to operate the Rink facility (Ice or Inline), including all aspects of customer service, cash handling, and skate guard during public sessions.
Responsibilities
The Operations Associate will be assigned to one or more of the following skill areas:
Front Desk/Reception:
- Communicate rink program information to Guests
- Operate the Point of Sale system in a skillful, expedient manner while efficiently and accurately performing daily cash-handling activities
- Coordinate locker room check-in and check-out procedures
- Greet and assist Guests throughout the facility
- Answer the telephone in a cheerful, courteous, and timely manner
Skate Counter:
- Efficiently distribute skates and assist Guests in proper skate size selection.
- Manage customer flow, including timeliness of service and line flow
- Collect, inspect, and properly store skates in the correct location
- Sharpen/maintain rental skates for quality performance/presentation
Snack Bar (Not at Great Park Ice):
- Demonstrate a thorough knowledge of menu items, recipes, and prices for the Snack Bar operation
- Efficiently and accurately perform daily cash-handling activities
- Skillfully operate food and beverage equipment machines and prepares product in a proficient manner
- Manage customer flow, including timeliness of service and line flow
Skate Guard:
- Safeguard public sessions to ensure exemplary Guest experience and safety by monitoring activity on rink surfaces and in other controlled areas
- Monitor rink conditions; remove debris from rink surface
- Must be able to skate for up to 2 hours or willing to learn to skate
- Maintain an encouraging and attentive demeanor throughout the session
- Monitor the safety of skaters, including proper usage of skates and other equipment
Scorekeeper:
- Efficiently and accurately perform scorekeeping duties
- Communicate effectively with referees in fast-paced, dynamic environment
Party Host:
- Set up and decorate the party room prior to guest's arrival
- Set up appropriate facility signage
- Maintain a positive and attentive demeanor throughout the party
- Provide outstanding customer service throughout the event, ensuring that food is served on time, assisting with skate size selection and timing of skate
All above areas are responsible for:
- Providing excellent customer service by enthusiastically servicing Guests while performing a multitude of diverse tasks, being thorough, accurate, and prompt when responding to Guest inquiries, and when necessary directing the individual to the appropriate Associate
- Demonstrating the initiative and commitment to communication and teamwork to ensure optimal Guest Service
- Adhering to First Aid and emergency guidelines and procedures
- Being alert to and communicating safety/security problems to Shift Manager in a timely manner
- Adhering to manufacturer's specifications when using equipment or materials in order to assure no risk to self, fellow Associates, or guests
- Maintaining The Rinks housekeeping standards for all areas of the Rink, including; the lobby, bleachers, restrooms, meeting spaces, locker rooms, and offices
- Assisting in annual maintenance projects
- Periodically, efficiently performing clerical activities
- Maintaining a professional and organized demeanor when dealing with both internal and external Guests
- Providing services as required for special events, tournaments, and competitions
- Performing various tasks as necessitated by Guest Service or facility requirements
- Adhering to all Rinks policies and procedures
Skills
- Must be 16 years of age or older
- Is a highly motivated self-starter who is service minded, enthusiastic, and energetic
- Demonstrates an understanding of The Rinks commitment to quality service, products, and entertainment
- Possesses strong interpersonal and communication skills
- Consistently maintains a pleasant, professional, and approachable style
- Thrives in a fast-paced, dynamic environment where required to deal with a variety of individuals and personalities
- Able to work a flexible schedule consisting of varying days and hours (including weekends, holidays, and nights)
- Meet minimum reading, writing, and mathematical requirements where necessary
- Rink operations experience a plus
Knowledge, Skills and Experience
Education - Less Than High School
Experience Required - 0-1 Year
MR2024
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