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Call Center Representative
Center for Vein Restoration • Greenbelt, MD 20770 • Posted 3 days ago
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In-person • Full-time • $17.00/hr • Entry Level
Job Highlights
Using AI ⚡ to summarize the original job post
The Call Center Representative at Center for Vein Restoration is responsible for handling all inbound calls from new and existing patients, as well as potentially outbound calls for patient and prospect communication. This role is crucial for providing outstanding service, impacting revenues through call conversion, patient retention, and rescheduling as needed. The position offers a fast-paced learning environment, no weekend or night shifts, bonus eligibility, and opportunities for growth and development.
Responsibilities
- Maintain company expectations for conversion of inquiry calls to a booked new patients
- Ensure proper input of demographics and insurance information into NextGen (electronic medical records software) when scheduling new patients
- Obtain marketing data for inquiry sources
- Obtain patient email addresses
- Add value to each call by securing additional patient appointments as prescribed by the Doctor in the treatment plan
- Other duties as assigned
Qualifications
Required
- Bilingual in Spanish
- High school diploma or equivalent
- Minimum 1 year of experience in customer service
Preferred
- Prior call center experience
Full Job Description
Job Details
Job Location
Clinical Support Center - Greenbelt, MD
Position Type
Full Time
Education Level
High School
Salary Range
$17.00 - $17.00 Hourly
Travel Percentage
None
Job Shift
Day
Job Category
Health Care
Description
We're America's Largest Physician-Led Vein Center - having most recently been awarded the Healthcare Industry Top Work Places 2021 award, Top Work Places USA 2021 award, and Glassdoor Top CEO Award in 2019!
Patients inspire us every day at Center for Vein Restoration. Since 2007, we've been using this inspiration to radically improve lives by providing safe, personalized, and positive treatment options for vein disease. And today, we're the nation's leader in varicose and spider vein care, offering a variety of nearly pain-free solutions to eliminate unsightly and uncomfortable veins.
As the nationally recognized leader in the treatment of vein disease and venous insufficiency, CVR's hiring philosophy is simple: Attract and train the most qualified individuals and provide them the opportunity to strive for excellence and advance their career goals.
The Patient Services Coordinator (PSC) is responsible for handling all inbound calls from new and existing patients. They may be assigned outbound calls to patients and prospects for all purposes where patient communication as needed. The PSC's provide outstanding service and impact CVR revenues through the conversion of calls from new patients to a scheduled treatment plan, maximizing patient retention by tracking patient's from the first inquiry call to the completion of treatment, and rescheduling appointments as needed.
Why work with CVR:
Schedule:
Duties and Responsibilities:
Qualifications
Minimum Requirements:
Job Location
Clinical Support Center - Greenbelt, MD
Position Type
Full Time
Education Level
High School
Salary Range
$17.00 - $17.00 Hourly
Travel Percentage
None
Job Shift
Day
Job Category
Health Care
Description
We're America's Largest Physician-Led Vein Center - having most recently been awarded the Healthcare Industry Top Work Places 2021 award, Top Work Places USA 2021 award, and Glassdoor Top CEO Award in 2019!
Patients inspire us every day at Center for Vein Restoration. Since 2007, we've been using this inspiration to radically improve lives by providing safe, personalized, and positive treatment options for vein disease. And today, we're the nation's leader in varicose and spider vein care, offering a variety of nearly pain-free solutions to eliminate unsightly and uncomfortable veins.
As the nationally recognized leader in the treatment of vein disease and venous insufficiency, CVR's hiring philosophy is simple: Attract and train the most qualified individuals and provide them the opportunity to strive for excellence and advance their career goals.
The Patient Services Coordinator (PSC) is responsible for handling all inbound calls from new and existing patients. They may be assigned outbound calls to patients and prospects for all purposes where patient communication as needed. The PSC's provide outstanding service and impact CVR revenues through the conversion of calls from new patients to a scheduled treatment plan, maximizing patient retention by tracking patient's from the first inquiry call to the completion of treatment, and rescheduling appointments as needed.
Why work with CVR:
- Fast paced, learning work environment
- No weekends/no nights
- Bonus eligibility
- Medical, Dental & Vision insurance
- 401k Program
- Tuition reimbursement
- PTO + 8 paid holidays
- Centers closed for holidays
- Opportunity for continued growth & development
Schedule:
- Monday - Friday
- 9:30am - 6pm
Duties and Responsibilities:
- Maintain company expectations for conversion of inquiry calls to a booked new patients
- Ensure that proper input of demographics and insurance information is entered into NextGen (electronic medical records software) when scheduling new patients
- Obtain marketing data for inquiry sources.
- Obtain patient email addresses.
- Add value to each call by securing additional patient appointments as prescribed by the Doctor in the treatment plan.
- Other duties as assigned.
Qualifications
Minimum Requirements:
- Bilingual in Spanish required
- High school diploma or equivalent
- Minimum 1 year of experience in customer service
- Prior call center experience preferred
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