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Manager, Experience- Client Services
Wasserman Media • Los Angeles, CA 90001 • Posted 4 days ago
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In-person • Full-time • $65,000-$70,000/yr • Mid Level Manager
Job Highlights
Using AI ⚡ to summarize the original job post
The Manager, Client Services at Wasserman Media is a key role within the Experiential Team, responsible for the successful delivery of projects from brief to execution. This position involves managing various components of large-scale projects, leading the development and execution of small-scale projects, and ensuring all client deliverables and project milestones are met on-time and on-budget. The role requires collaboration with account teams and oversight from account directors, managing project budgets, and developing and maintaining client, supplier, and third-party relationships.
Responsibilities
- Own various components of large-scale projects to support the day-to-day management of accounts and projects
- Lead the development and execution of small-scale projects with support from an account team and oversight from an account director
- Support in the strategic development of activation concepts demonstrating critical thinking and creative solutions
- Manage various elements of a project from planning through to execution and post-event recapping
- Work in a collaborative manner with all Wasserman account teams to ensure flawless project delivery
- Develop, manage and reconcile project budgets of $200K+
- Ensure projects are correctly budgeted for and meet expected financial targets
- Develop status sheets, project milestone documents and enforce deliverable dates
- Manage and develop client, supplier and third-party relationships
- Understand the landscape for each client's business/sector and the media context for their investments
- Create a positive, collaborative, teamwork environment
- Troubleshoot and creative problem solve throughout projects
- Follow all project processes and procedures to uphold quality standards
- Attend conferences, tradeshows, etc. as necessary
- Ensure consistent positive working relationships between departments and other Experience team members
Qualifications
Required
- Minimum of a Bachelor's Degree
- 2-4 years relevant event experience (preferably in the experiential, sports or entertainment field)
- Ability to remain calm under pressure and work on multiple projects simultaneously
- Possess exceptional written and oral communication skills
- Ability to foresee issues developing before they arise and develop a solution as needed
- Must be comfortable working as an integral part of a team environment
- Open-minded mentality, allowing thorough exploration of all ideas and thought-starters
- Ability to put out small "fires", with an understanding of when to escalate
- Focused and strong-minded with an ambition to help grow the company
- Ability to multi-task and prioritize workload while coordinating with others to proactively meet deadlines
- Must thrive in a fast-paced environment and possess a "can-do" attitude at all times
- Strong attention to detail and highly organized
Full Job Description
Wasserman operates at the epicenter of sports, music, entertainment and culture, serving talent, brands and properties on a global scale. Our brands and properties division works with iconic brands and rights holders, supporting business growth through all marketing disciplines. We're a trusted partner to every major league, team and venue, building meaningful connections between brands, properties and fans.
Headquartered in Los Angeles, Wasserman's presence spans 27 countries and more than 66 cities, including New York, London, Abu Dhabi, Amsterdam, Hong Kong, Madrid, Mexico City, Toronto, Paris and Sydney. For more information, please visit www.teamwass.com.
Job Description
The Manager, Client Services is an integral position on Wasserman's Experiential Team with responsibility for the successful delivery of projects, from brief to execution. The Manager, Client Services will provide support to the project team to ensure that all client deliverables and project milestones are delivered on-time, on-budget and of a quality expected by Wasserman and its clients.
General:
Requirements:
Base salary range: $65-70k plus bonus potential if applicable for role.
Actual base salary is dependent on several factors including but not limited to; market dynamics, location and region, experience, specialized skills/training (education), level of responsibility, budgetary considerations, tenure at the company (for current employees), etc. The salary range listed is just one component of the total compensation package for employees. Compensation decisions are dependent on circumstances of each role.
Wasserman does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.
Headquartered in Los Angeles, Wasserman's presence spans 27 countries and more than 66 cities, including New York, London, Abu Dhabi, Amsterdam, Hong Kong, Madrid, Mexico City, Toronto, Paris and Sydney. For more information, please visit www.teamwass.com.
Job Description
The Manager, Client Services is an integral position on Wasserman's Experiential Team with responsibility for the successful delivery of projects, from brief to execution. The Manager, Client Services will provide support to the project team to ensure that all client deliverables and project milestones are delivered on-time, on-budget and of a quality expected by Wasserman and its clients.
General:
- Own various components of large-scale projects to support the day-to-day management of accounts and projects
- Lead the development and execution of small-scale projects with support from an account team and oversight from an account director
- Support in the strategic development of activation concepts that deliver on client requests, demonstrating critical thinking and creative solutions
- Manage various elements of a project from planning through to execution and post-event recapping
- Work in a collaborative manner with all Wasserman account teams to ensure flawless project delivery against the client's objectives and agreed upon budget
- Develop, manage and reconcile project budgets of $200K+
- Ensure projects are correctly budgeted for and meet expected financial targets
- Develop status sheets, project milestone documents and enforce deliverable dates essential to the program's success
- Manage and develop client, supplier and third-party relationships, throughout the duration of projects
- Understand the landscape for each client's business/sector as well as the media context for their investments
- Create a positive, collaborative, teamwork environment that aligns with Wasserman company culture and values
- Troubleshoot and creative problem solve throughout projects
- Follow all project processes and procedures to uphold quality standards
- Attend conferences, tradeshows, etc. as necessary to ensure Wasserman always provides best-in-class programs and continues to increase its product offering for industry-leading clients
- Ensure consistent positive working relationships between departments and other Wasserman Experience team members
Requirements:
- Minimum of a Bachelor's Degree
- 2-4 years relevant event experience (preferably in the experiential, sports or entertainment field)
- Ability to remain calm under pressure, work on multiple projects simultaneously and achieve deadlines
- Possess exceptional written and oral communication skills
- Ability to foresee issues developing before they arise and develop a solution as needed
- Must be comfortable working as an integral part of a team environment
- Open-minded mentality, allowing thorough exploration of all ideas and thought-starters
- Ability to put out small "fires", with an understanding of when to escalate
- Focused and strong-minded with an ambition to help grow the company
- Ability to multi-task and prioritize workload while coordinating with others to proactively meet deadlines
- Must thrive in a fast-paced environment and possess a 'can-do' attitude at all times
- Strong attention to detail and highly organized
Base salary range: $65-70k plus bonus potential if applicable for role.
Actual base salary is dependent on several factors including but not limited to; market dynamics, location and region, experience, specialized skills/training (education), level of responsibility, budgetary considerations, tenure at the company (for current employees), etc. The salary range listed is just one component of the total compensation package for employees. Compensation decisions are dependent on circumstances of each role.
Wasserman does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.
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