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Customer Service Associate

Serene Marketing Inc. • Takoma Park, MD 20912 • Posted 3 days ago

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In-person • Full-time • Entry Level

Job Highlights

Using AI ⚡ to summarize the original job post

As a Customer Service Associate at Serene Marketing Inc., you will play a crucial role in ensuring that each customer's journey begins on the right note by providing exceptional service and creating positive experiences. You will be part of a collaborative and supportive team that values diversity, innovation, and excellence, and will have the opportunity to engage with potential customers in a professional and friendly manner, understanding their needs and preferences to offer suitable products or services.

Responsibilities

  • Highlight the value proposition of the products/services being offered to drive new customer enrollment.
  • Engage with potential customers in a professional and friendly manner.
  • Understand prospective customer needs and preferences to offer suitable products or services.
  • Coordinate with other sales team members to share insights, successes, and challenges.
  • Keep up-to-date with changes to products, services, pricing, and promotions.
  • Create and maintain reports on sales metrics, team performance, and other relevant data to provide regular updates to management and clients.
  • Continuously improve sales skills and knowledge through training and self-learning.

Qualifications

Required

  • The ability to adapt and think on your feet
  • A collaborative team player
  • The ability to understand each customer's needs and recommend suitable solutions
  • The ability to adjust to changing situations, products, and strategies, while maintaining a positive attitude and high levels of performance.
  • A positive attitude and the ability to maintain a healthy and positive work environment
  • The ability to listen actively to customers' needs and tailor your responses accordingly
  • Time management and the ability to juggle multiple tasks, prioritizing interactions, and managing time efficiently to meet sales goals

Full Job Description

Are you passionate about providing exceptional service and creating positive experiences for customers? Do you thrive in a fast-paced environment where your communication skills and attention to detail are valued? If so, we invite you to join our dynamic Customer Service Associate team, a leading customer enrollment firm dedicated to facilitating seamless interactions between clients and services.

We understand that the first impression can make a lasting impact. As a Customer Service Associate, you will play a crucial role in ensuring that each customer's journey begins on the right note. The Customer Service Associate will be part of a collaborative and supportive team that values diversity, innovation, and excellence. If you're excited to be part of a company that transforms the way customers engage with services, we'd love to hear from you.

Customer Service Associate Responsibilities:
  • Highlight the value proposition of the products/services being offered to drive new customer enrollment.
  • Engage with potential customers in a professional and friendly manner.
  • Understand prospective customer needs and preferences to offer suitable products or services.
  • Coordinate with other sales team members to share insights, successes, and challenges.
  • Keep up-to-date with changes to products, services, pricing, and promotions.
  • Create and maintain reports on sales metrics, team performance, and other relevant data to provide regular updates to management and clients.
  • Continuously improve sales skills and knowledge through training and self-learning.

Customer Service Associate Qualifications:
  • The ability to adapt and think on your feet is a plus
  • A collaborative team player
  • The ability to understand each customers' needs and recommend suitable solutions
  • The ability to adjust to changing situations, products, and strategies, while maintaining a positive attitude and high levels of performance.
  • A positive attitude and the ability to maintain a healthy and positive work environment
  • The ability to listen actively to customers' needs and tailor your responses accordingly is crucial.
  • Time management and the ability to juggle multiple tasks, prioritizing interactions, and managing time efficiently to meet sales goals.

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