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Bilingual Remote Outbound Appointment Coordinator (Spanish) - Ken Garff Listening Center
Ken Garff Auto Group • Remote • Posted 3 days ago
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Remote • Full-time • $15.50/hr • Entry Level
Job Highlights
Using AI ⚡ to summarize the original job post
The Ken Garff Listening Center is seeking on-site Bilingual Outbound Appointment Coordinators for their contact center. This role involves making outbound calls to current Ken Garff customers, establishing and maintaining customer relationships, determining customer vehicle needs, and scheduling appointments with dealership sales departments. The position is remote, with requirements to work in specific states and have specific network and equipment requirements.
Responsibilities
- Making outbound calls to current Ken Garff customers.
- Establish and maintain great customer relationships.
- Determine customer's current vehicle needs and schedule appointments for them with the dealership sales departments.
- Document conversations and update customer records.
- Be a team player and uphold the Ken Garff's standards of professionalism and integrity.
- All calls are recorded and monitored for quality purposes.
Qualifications
Required
- Proficient computer skills, capability to manage multiple systems, and able to type 30 + wpm.
- Positive, energetic, enthusiastic and service oriented.
- The ability to help solve customer problems.
- Excellent problem-solving and communication skills (written and verbal).
- Ability to multitask, organize & prioritize.
- Previous customer service, call center, or sales experience a plus.
- High School Diploma or equivalent.
- Must be 18 years or older and authorized to work in the U.S.
- Bilingual in Spanish.
Full Job Description
The Ken Garff Listening Center is a contact center that is currently looking for on site Bilingual Variable/Outbound Sales Appointment Coordinators
(Remote)!
Listening Center is open from 6:00AM to 7:00PM Mountain time Monday-Friday,
8AM to 4:30PM Mountain Time Saturdays-closed Sunday.
Shift Offered:
What you'll be doing:
The Location:
This position is US-Remote. Ken Garff Listening Center can employ in states where Ken Garff Automotive, LLC is registered. Currently, we are only accepting applications for remote work in the following states: Utah, Nevada, Iowa, Texas, and Arizona. This list is continuously evolving and being updated, please check back with us at a future date if the state you live in is not listed.
Network Requirements:
Equipment Requirements:
Qualifications:
Benefits for working at Ken Garff Listening Center:
Job Type: On Site | Full-time (35-40 hour work week)
Pay: Starting at $15.50 per hour plus monthly performance based incentives.
We are an Equal Opportunity Employer
((We Hear You))
(Remote)!
Listening Center is open from 6:00AM to 7:00PM Mountain time Monday-Friday,
8AM to 4:30PM Mountain Time Saturdays-closed Sunday.
Shift Offered:
- 9:30 AM - 6:00 PM Mountain time.
What you'll be doing:
- Making outbound calls to current Ken Garff customers. No cold calling.
- Establish and maintain great customer relationships.
- Determine customer's current vehicle needs and schedule appointments for them with the dealership sales departments.
- Document conversations and update customer records.
- Be a team player and uphold the Ken Garff's standards of professionalism and integrity.
- All calls are recorded and monitored for quality purposes.
The Location:
This position is US-Remote. Ken Garff Listening Center can employ in states where Ken Garff Automotive, LLC is registered. Currently, we are only accepting applications for remote work in the following states: Utah, Nevada, Iowa, Texas, and Arizona. This list is continuously evolving and being updated, please check back with us at a future date if the state you live in is not listed.
Network Requirements:
- Hardwired Internet (Ethernet cable connection only)
- 50 Mbps download speed minimum
- 20 Mbps upload speed minimum
- 40 ms latency maximum
Equipment Requirements:
- Must provide your own equipment
- Windows PC desktop with Intel i5 processor - 2430M at 2.40GHz or processor better or equivalent, 8GB of RAM available, and working webcam.
- Anti-Virus protection software. Windows Defender is acceptable so long as you keep it updated.
- USB wired Headset with microphone.
- Dual computer monitors.
- Apple products, laptops, and Chromebooks not accepted.
- Smart Phone (Any Manufacturer).
Qualifications:
- Proficient computer skills, capability to manage multiple systems, and able to type 30 + wpm.
- Positive, energetic, enthusiastic and service oriented.
- The ability to help solve customer problems.
- Excellent problem-solving and communication skills. (written and verbal).
- Ability to multitask, organize & prioritize-in other words, work smart. Previous customer service, call center, or sales experience a plus.
- High School Diploma or equivalent.
- Must be 18 years or older and authorized to work in the U.S.
- Bilingual in Spanish.
Benefits for working at Ken Garff Listening Center:
- Earn a college degree, no cost to you! Powered by Degrees@Work.
- Paid training-we care about your success.
- Real career growth at a nation wide automotive powerhouse
- Paid Time Off
- Great benefits package: Medical, Dental, Vision, Short and Long-term disability, AD&D and Life Insurance.
- 401k with Company match.
- Optional Year-end bonus program.
- Employee discounts on Parts, Service and More!
- Great people with a great culture.
Job Type: On Site | Full-time (35-40 hour work week)
Pay: Starting at $15.50 per hour plus monthly performance based incentives.
We are an Equal Opportunity Employer
((We Hear You))
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