Receptionist- The Residence at Natick South

Job Highlights

Using AI ⚡ to summarize the original job post

Responsibilities

• Promote the mission and core values of the Residence and LCB Senior Living to residents, visitors, co-workers, and the surrounding community.
• Represent and interact positively with potential residents, family members, and professionals to grow community occupancy.
• Perform all duties and responsibilities with a positive attitude.
• Handle incoming telephone calls in a professional and courteous manner and directs them accordingly.
• Greet guests and visitors in a professional and courteous manner and directs them accordingly.
• File correspondence.
• Sort mail.
• Record and type guest meal charges.
• Maintain and file resident safety sheets.
• Type correspondence as needed.
• Coordinate front desk activities.
• Maintain the front desk in a neat and orderly manner.
• Respond to emergency situations by contacting appropriate party; 911, fire department, police etc.
• Attend required in-service training sessions and orientations.
• Respond to residents needs in a courteous manner.
• Update the communication log book on a regular basis.
• Maintain community brochures and stock.

Qualifications

Required

• Knowledge of basic telephone reception systems and techniques.
• Ability to handle all incoming telephone calls and visitors in a pleasant and courteous manner.
• Ability to respond calmly to emergency situations.
• Ability to communicate in English both orally and in writing.
• Focused and dedicated to provide excellent customer service.
• Ability to handle emergency situations calmly and completely.
• High school diploma or GED preferred.
• Six months to one-year prior reception experience in an office environment required.
• Typing or word processing experience preferred.