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Customer Success Associate

Optimize Telecom • Hayward, CA 94540 • Posted 3 days ago

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In-person • Full-time • Entry Level

Job Highlights

Using AI ⚡ to summarize the original job post

As a Customer Success Associate at Optimize Telecom, you will have the opportunity to learn about telecommunications products, answer customer questions, and participate in the sales cycle. This role offers in-house training from ground level to leadership and management, with a focus on personal development, communication skills, coaching, and managerial responsibilities.

Responsibilities

Learn all telecommunications client product knowledge
Answer customer questions
Participate in the sales cycle
Participate in personal development habits
Take communication skills to the next level
Coach and train others
Handle human resources elements
Perform other managerial responsibilities as assigned

Qualifications

Required

No prior knowledge of telecommunications required
High school diploma or GED equivalent is a plus
0-1 years of experience in customer service, retail, or hospitality
Willingness to learn
Passion for working with others
Ability to work individually or as part of a team
Drive for professional growth

Full Job Description

Are you someone who is looking for a fresh start? A new challenge? An opportunity to learn something completely new? We want to talk to YOU !

We work with nationally recognized telecommunications companies in the local San Jose area. Through our partnerships, we have been able to help grow the business of our clients while growing our own as well.

We offer the unique opportunity to every one of our employees to receive in-house training starting at ground level and extending through leadership and management training. As our Customer Success Associate, you will learn:

All telecommunications client product knowledge
How to answer customer questions
The sales cycle and how to complete customer sales
Personal development habits
How to take your communication skills to the next level
How to coach and train others
Human resources elements
Other managerial responsibilities may be assigned

Requirements of the Customer Success Associate:

No prior knowledge of telecommunications is required
High school diploma or GED equivalent is not a requirement but is a plus
0-1 years of experience working in customer service, retail, or hospitality
A student mentality and willingness to learn
Must be passionate about working with others
Ability to work individually or as part of a team
A drive for professional growth

#LI-Onsite

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