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Shift Manager

Pollo Campero • Columbia, MD 21044 • Posted 3 days ago

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In-person • Full-time • $20.00/hr • Junior Manager

Job Highlights

Using AI ⚡ to summarize the original job post

The Shift Manager at Pollo Campero plays a crucial role in training, developing, and leading the crew, ensuring the restaurant serves the most flavorful chicken and operates smoothly to provide an exceptional customer experience. This position involves planning shifts, verifying compliance with procedures, resolving problems, assisting the General Manager, coaching the team, and maintaining high standards of sanitation and safety.

Responsibilities

  • Plan his/her shifts
  • Verifies compliance of procedures and protocols
  • Attends and resolves problems as they appear in the restaurant operation
  • Assist the General Manager
  • Coach and lead a team with no supervision
  • Involves himself in the operational and technical training of employees
  • Maintain a positive atmosphere of teamwork and full of energy
  • Verifies customer satisfaction/Handles customer complaints
  • Applies a continuous improvement mindset to processes and procedures
  • Open/close restaurant
  • Assist with inventory (logging)
  • Assist with staffing needs
  • Assist with controllables and labor
  • Maintains overall sanitation, health, cleanliness, and safety standards for food preparation areas, cooking services, and dishes and utensils
  • Follows and abides by all safety rules, policies, and procedures

Qualifications

Required

  • Must be 18 years of age or older
  • Must be fluent in English & Spanish
  • Ability to lift and push 50 lbs.
  • Ability to stand for long periods
  • Flexibility to work nights, weekends, and holidays
  • Preferred: Food Handlers Card/ ServSafe Certification
  • Ability to work with computers
  • Must follow the company Personal Care and Hygiene policies
  • Must be able to produce authorized U.S. work documents
  • Must pass background check

Preferred

  • 1+ year of experience in similar roles or with customer experience

Full Job Description

Overview

The Shift Manger plays an important role in training, developing and leading the crew. Serves as a critical part of the leadership team, helping the restaurant serve the most flavorful chicken and coordinates a smooth end to end operation to provide an exceptional Customer Experience.

Responsibilities

  • Plan his/her shifts
  • Verifies compliance of procedures and protocols
  • Attends and resolves problems as they appear in the restaurant operation
  • Assist the General Manager
  • Coach and lead a team with no supervision
  • Involves himself in the operational and technical training of employees
  • Maintain a positive atmosphere of teamwork and full of energy
  • Verifies customer satisfaction/Handles customer complaints
  • Applies a continuous improvement mindset to processes and procedures
  • Open/close restaurant
  • Assist with inventory (logging)
  • Assist with staffing needs
  • Assist with controllables and labor
  • Maintains overall sanitation, health, cleanliness, and safety standards for food preparation areas, cooking services, and dishes and utensils.
  • Follows and abides by all safety rules, policies, and procedures

Qualifications

  • Must be 18 years of age or older
  • Must be fluent in English & Spanish
  • Preferred: 1+ year of experience in similar roles or with customer experience
  • Ability to lift and push 50 lbs.
  • Ability to stand for long periods
  • Flexibility to work nights, weekends, and holidays
  • Preferred: Food Handlers Card/ ServSafe Certification
  • Ability to work with computers
  • Must follow the company Personal Care and Hygiene policies
  • Must be able to produce authorized U.S. work documents
  • Must pass background check

Pay Range

Starting from USD $20.00/Hr.