The Cross Family of Agencies welcomes you. We need your talent and expertise. Senior Account Managers are primarily responsible for servicing clients/prospects for commercial customers of Cross Insurance, while creating and maintaining strong relationships with customers, underwriters and other professionals.
Duties of a
Senior Account Manager include,
but are not limited to:
- Follow Large Commercial Timeline, adhere to Cross Procedure Manual and Master CL Workflow Manual
- Handles Large Complex Accounts (Book of Business up to $1,000,000 or more in revenue
- Meet with Producer/AE monthly to review marketing instructions.
- Visit clients as necessary
- Assist in soliciting increases in coverage (round out accounts)
- Has technical knowledge of insurance coverages & products to advise clients
- Understand the daily business operations and exposures of our customers
- Collect applications and underwriting information from Producer/AE and/or Client and Prospects as necessary to market new and renewal policies
- Prepare Annual Review Kits and Proposals
- Prepare Renewal and New business submissions and proposals
- Follow-up with underwriters for the timely receipt of quotes
- Respond to requests from underwriters.
- Invoice for prompt payment of agency bill invoices
- Create new policy issuance instructions, quote instructions and renewal instructions for insurance company.
- Produce initial binders for Renewal and New Accounts
- Provide clear concise instructions for processing new and renewal policies
- Add Master COIs & EPIs on Renewal and New Business
- Respond to customer inquiries including coverage questions, requests for documentation with or without direction of the Producer/AE
- Facilitate audit disputes