IT Support Specialist

Job Highlights

Using AI ⚡ to summarize the original job post

Responsibilities

• Provide first and second-line support for IT incidents and service requests, ensuring timely resolution and maintaining high customer satisfaction.
• Manage user accounts and permissions in Active Directory, Office 365, and other enterprise systems.
• Diagnose and resolve technical issues related to cybersecurity threats, operating systems, network connectivity, and hardware components.
• Perform root cause analysis to identify recurring problems and implement solutions to prevent future occurrences.
• Install, configure, and maintain IT equipment, including desktops, laptops, printers, and networking devices.
• Ensure all IT equipment and software are up to date with the latest patches and security updates.
• Assist with the deployment of new hardware and software, including imaging and configuring new devices.
• Work closely with other IT team members to ensure a cohesive and efficient IT support service.
• Provide training and guidance to end-users on IT best practices, new technologies, and security awareness.
• Assist with onboarding new employees, ensuring they have the necessary IT resources and trainings

Qualifications

Required

• Minimum of 4-5 years of experience in IT support.
• A relevant degree or diploma in Information Technology, Computer Science, or a related field.
• Experience with Windows and macOS operating systems, Microsoft Office 365, Active Directory, and common IT support tools.
• Strong troubleshooting and problem-solving abilities.
• Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
• Ability to work independently and as part of a team, managing time and priorities effectively.
• A proactive approach to continuous learning and improvement.

Preferred

• Experience supporting common engineering applications (Autodesk Revit, AutoCAD, Tekla, )
• Relevant certifications such as CompTIA A+, or ITIL Foundation